Thomas Mai
Charlotte,NC
Summary
My name is Thomas Thien Mai, I am Vietnamese and was born with a love for cars. I strive to maintain and preserve all vehicles to the best of my ability. I grew up in a home with a father that prior to retirement was a chief engineer for Toyota back in the day and have grown up around cars and boats all my life. I hold the dedication and motive to learn and perfect the skills to succeed in today’s automotive industry. I am reliable when it comes to coming to work and committed to growing in the understanding of successfully providing precise and accurate work.
Overview
3
3
years of professional experience
Work History
Technician
Valvoline
10.2024 - Current
- Customer Service Excellence: Provide exceptional customer service by addressing customer concerns, providing product recommendations, and ensuring a positive service experience.
- Vehicle Maintenance and Fluid Services: Perform high-quality oil changes, fluid flushes, tire rotations, and other routine vehicle maintenance services.
- Technical Expertise: Use diagnostic tools to inspect vehicles and recommend additional services based on customer needs and manufacturer specifications.
- Inventory Management: Monitor and manage parts and supplies inventory to ensure availability of necessary products and avoid delays in service.
- Team Collaboration: Work collaboratively with team members to ensure efficient workflow and timely service delivery.
- Safety Compliance: Adhere to all safety protocols and standards to ensure a safe working environment for customers and team members.
- Upselling and Product Knowledge: Leverage in-depth knowledge of automotive products and services to upsell and educate customers on additional services, ensuring customer satisfaction and business growth.
- Record Keeping and Documentation: Maintain accurate service records, process customer information, and handle transactions using POS systems.
- Troubleshooting and Problem Solving: Identify and resolve issues with vehicles’ performance by diagnosing problems and recommending appropriate services.
- Customer Education: Educate customers about routine maintenance needs, vehicle care, and preventive measures to extend the lifespan of their vehicles.
- Quality Control: Ensure all services are completed with high attention to detail, meeting company standards and exceeding customer expectations.
- Time Management: Efficiently manage time to balance service speed with quality, ensuring a positive experience for customers while meeting service targets.
- Training and Mentorship: Assist in training new employees by demonstrating best practices for vehicle maintenance and customer interaction.
- Sales Support: Support promotional activities by recommending relevant products or services to customers, contributing to sales goals.
Contractor For Duke Energy
Universal Voice & Data
06.2024 - 08.2024
- Telecom Equipment Installation: Install and configure telecom devices such as microphones, speakers, antennas, and wiring into Duke Energy’s fleet of vehicles, ensuring optimal functionality and performance.
- System Integration: Work with team members to integrate various communication systems (radio, cellular, etc.) into vehicles, ensuring seamless operation and reliability for field operations.
- Wiring and Electrical Work: Perform electrical wiring tasks to connect telecom devices, ensuring proper installation, safety, and compliance with all relevant standards.
- Troubleshooting and Repairs: Diagnose and resolve issues with existing telecom devices, performing repairs or replacements as needed to restore full functionality.
- Vehicle Modifications: Modify and retrofit Duke Energy trucks to accommodate new communication equipment, ensuring vehicles are properly outfitted to meet operational needs.
- Quality Control: Inspect installed equipment for quality assurance, conducting thorough testing to verify functionality and ensure systems operate according to company specifications.
Team Member/Sales Associate
Sam's Xpress Car Wash
05.2022 - 10.2023
- Customer Service & Relationship Building: Provide outstanding customer service, addressing inquiries and ensuring customer satisfaction, fostering repeat business and long-term loyalty.
- Sales and Upselling: Actively promote and upsell car wash packages, add-on services, and memberships to customers, driving sales and meeting monthly targets.
- Membership Management: Promote and manage customer sign-ups for membership programs, explaining benefits and assisting customers with registration and renewals.
- Service Operations: Oversee and execute daily car wash operations, ensuring quality control and adherence to company standards for cleanliness and customer satisfaction.
- Team Leadership and Training: Assist in training new staff on proper car washing techniques, customer service protocols, and equipment operation to maintain efficiency and service quality.
- Cash Handling & POS Transactions: Operate the point-of-sale (POS) system for processing payments, issuing receipts, and handling cash and credit transactions accurately.
- Customer Education: Educate customers on available services, proper vehicle care, and the benefits of regular maintenance and car washes to enhance customer retention.
- Inventory & Supply Management: Monitor stock levels of cleaning materials, soaps, and car wash equipment, ensuring supplies are replenished as needed to avoid service disruptions.
- Operational Efficiency: Monitor and troubleshoot car wash equipment, ensuring it operates smoothly and efficiently to minimize downtime and maximize throughput.
Lifeguard
Great Wolf Lodge
10.2021 - 04.2022
- Ensuring Guest Safety: Monitor pools, water slides, and other aquatic areas to ensure the safety and well-being of all guests, enforcing safety rules and regulations.
- Emergency Response: Respond promptly and effectively to emergencies, providing first aid and CPR when necessary, and executing emergency action plans as required.
- Surveillance and Observation: Maintain constant surveillance of the water and guests, identifying potential hazards or risky behavior to prevent accidents.
- Guest Interaction and Customer Service: Engage with guests in a friendly, professional manner, providing information, answering questions, and addressing any concerns to enhance their experience.
- Team Collaboration: Work closely with fellow lifeguards and staff to ensure a coordinated, efficient response to any incidents or operational needs.
Education
Associates of Occupational Studies Degree - Automotive Technology And Ford FACT Program
NASCAR Technical Institute
Mooresville, NC10.2025
High School Diploma -
Concord Academy High School
Concord, NC05.2024
Rowan-Cabarrus Community College (RCCC)
Salisbury, NC04.2024
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Quality control
- Mechanical Knowledge
- Customer interaction
- Workload management
- Routine Inspections
- Relationship building
- Mechanical aptitude
- Customer rapport
- Issue analysis
- Troubleshooting
- Vehicle Test Driving
- Heavy lifting
- Performance improvement
- Issue resolution
- Hardware installation
- Risk mitigation
- Innovation skills
- Mechanical tools
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Technician
Valvoline
10.2024 - Current
Contractor For Duke Energy
Universal Voice & Data
06.2024 - 08.2024
Team Member/Sales Associate
Sam's Xpress Car Wash
05.2022 - 10.2023
Lifeguard
Great Wolf Lodge
10.2021 - 04.2022
High School Diploma -
Concord Academy High School
Rowan-Cabarrus Community College (RCCC)
Associates of Occupational Studies Degree - Automotive Technology And Ford FACT Program
NASCAR Technical Institute
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