Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Mann

Elkton,FL

Summary

Dedicated and detail-oriented Field Technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player. Reliable and dedicated to delivering high quality service.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Utility Field Tech 4

St Johns County Utilities Department
Saint Augustine, Florida
09.2006 - Current

Maintenance of Water and Sewer, re-use such as flushing and locating lines, exercising valves. Fixing line breaks day and night. Performing preventive maintenance as needed on all infrastructure with in the system. Dealing with customers on a regular basis.

Field Service Coordinator

St Johns County Utilities Department
Saint Augustine, Florida
09.2014 - 09.2024

Called in locates, coordinate water and sewer, re-use taps for new and sometimes replacing older services. Dealt with customer complaints and other issues that came up. I prepared monthly reports and worked hand and hand with upper Management and Coordinators to ensure seamless process.

Crew Leader

St Johns County Utilities Department
Saint Augustine, Florida
02.2006 - 09.2014

Maintenance and repair all water and sewer, re-use services and mains throughout the service area. Managed a small crew throughout the day and sometimes be on call at night for repairs and other issues. Dealt with customers in the field with questions and concerns. I also maintained the monthly report and other reports for the North End.

Crew Leader

St John's Service Company
Saint Augustine, FL
01.1999 - 02.2006

We were a very small Utility Company therefore we had to maintain everything from the water and sewer Plants. To working in the field on water and sewer services and mains.

Education

Mandarin High School
Jacksonville, FL

Skills

  • Maintenance procedures
  • Team Work
  • Empathy
  • Infrastructure inspection
  • Dedicated
  • Effective Communication
  • Patience
  • Dependable
  • Attention to detail
  • Time management
  • Technical support
  • System configuration

Certification

- Class 1 Distribution System Operator License

- Level 3 Customer Service Certification

- Class 2 Wastewater Collections Certification

- Class 3 Re-use Certification

Timeline

Field Service Coordinator

St Johns County Utilities Department
09.2014 - 09.2024

Utility Field Tech 4

St Johns County Utilities Department
09.2006 - Current

Crew Leader

St Johns County Utilities Department
02.2006 - 09.2014

Crew Leader

St John's Service Company
01.1999 - 02.2006

Mandarin High School
Thomas Mann