THOMAS MARCHEWKA
CHEEKTOWAGA,US
Summary
Dedicated sales and management professional with 8 years of experience driving revenue growth and customer satisfaction. Proven track record in managing daily operations, leading sales teams, and exceeding sales targets. Skilled in retail management, sales management, and insurance sales. Currently enrolled in an Associate of Applied Science in Business. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Provider Relations Representative
Independent Health Association Inc.
Buffalo, NY
02.2025 - Current
- Monitored changes in relevant regulations, government legislation and industry standards affecting provider relations activities.
- Instructed providers on procedures and policy limitations for and plans.
- Maintained accurate records of all communications with providers including emails, letters, phone calls.
- Prepared reports summarizing key metrics related to provider relations activities such as number of contracts executed, average time-to-payment.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Stayed current on available policies and plans.
- Provided guidance on contract language, policy interpretation and reimbursement procedures to providers.
- Handled many calls each day with consistent high satisfaction ratings from callers.
Health Insurance Agent
USHEALTH Advisors
Williamsville, US
12.2022 - 02.2025
- Guiding clients in choosing health insurance, focusing on self-employed and small businesses
- Achieved over $480,000 in annual sales volume, demonstrating strong sales capabilities
- Address client inquiries and manage claims with attention to detail and client satisfaction
- Develop new client relationships through strategic prospecting and effective communication
- Drove over $480,000 in annual sales volume, managing client relationships, prospecting, and handling claims for self-employed individuals and small businesses
- Analyzed market trends to tailor health insurance solutions, addressing unique needs of self-employed clients and small businesses, resulting in improved coverage options
- Provided comprehensive support to clients, expertly addressing inquiries and concerns, ensuring smooth claims processing and high customer satisfaction rates
- Developed innovative strategies to expand client base, implementing targeted outreach campaigns that significantly increased new customer acquisition
Assistant Store Manager/Store Manager
DICK'S Sporting Goods
Williamsville, US
03.2022 - 11.2022
- I run the daily operations of Dicks Sporting Goods as an assistant store manager
- My job is to make sure the employees are happy, the store is clean and up to date, and the customers get the merchandise they have been searching for
- My goal is to make every athlete that comes into the store leave with a happy smile and the satisfaction of knowing they got the best equipment with the best help possible
- The current store I am located in was a $7 million dollar box store and now we are currently a $10 million dollar box store
- It was a challenge at first to find a new spot for all the merchandise, but with hard work we have seen an improvement of sales up by as high as 72%
- Fostered a positive work environment, ensuring employee satisfaction and optimal store conditions while meeting customer needs and expectations
- Transformed store performance through strategic planning and execution, significantly improving sales metrics and operational efficiency
- Cultivated a positive work environment, enhancing employee satisfaction and store conditions while meeting customer needs and driving operational excellence
- Implemented creative solutions to optimize merchandise placement, overcoming space constraints and contributing to substantial sales growth
- Managed daily hardlines operations, ensuring efficient workflow and exceptional customer service
- Collaborated in management meetings, contributing to strategic store improvements
- Streamlined service processes, enhancing employee performance and customer satisfaction
Education
ASSOCIATE OF APPLIED SCIENCE - Business
Genesee Community College
Batavia, NY03.2025
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Cheektowaga High School
Cheektowaga, NY06.2016
Skills
- Leadership (Expert)
- Merchandising (Experienced)
- Retail Management (Expert)
- Sales Management (Expert)
- Team Management (Expert)
- Freight Experience (Expert)
- Front-End Development (Expert)
- Web Services (Experienced)
- Problem management (Expert)
- Retail sales (Expert)
- Insurance Sales (Expert)
- CRM software (Experienced)
- Microsoft Office (Expert)
- Microsoft Word (Expert)
- Microsoft Excel (Skillful)
- Microsoft Outlook (Expert)
- Microsoft PowerPoint (Expert)
- Microsoft Teams (Expert)
- Customer Engagement (Expert)
- Negotiation Skills (Experienced)
- Conflict Resolution (Experienced)
- Time Management (Experienced)
- Strategic Planning (Experienced)
References
- Trevor Vullo, Independent Health, tvull1220@gmail.com, +1 (716) 783-2967
- Brandon Fox, US Health Advisors, brandon.fox@ushadvisors.com, +1 (716) 748-5974
Timeline
Provider Relations Representative
Independent Health Association Inc.
02.2025 - Current
Health Insurance Agent
USHEALTH Advisors
12.2022 - 02.2025
Assistant Store Manager/Store Manager
DICK'S Sporting Goods
03.2022 - 11.2022
ASSOCIATE OF APPLIED SCIENCE - Business
Genesee Community College
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Cheektowaga High School
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