Summary
Overview
Work History
Education
Skills
Accreditations
Timeline
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THOMAS MARKHAM

Enterprise IT Engineer (Mobility Focus)
Lancaster,MA

Summary

Accomplished Sr. Mobile Device Solutions Engineer with expertise in Intune and Omnissa Workspace ONE at Tufts Medicine. Proven ability to lead complex migrations and deploy enterprise mobile solutions, resulting in significant device management efficiencies and enhanced organizational productivity. Demonstrates strong collaboration and problem-solving skills to drive project success.

Overview

18
18
years of professional experience

Work History

Sr. Mobile Device Solutions Engineer

Tufts Medicine
Boston, MA
05.2022 - Current
  • Manage Omnissa AirWatch WS1 MDM and Intune MDM environments
  • (Migration to Intune in progress)
  • Evaluate, test, and deploy VPP, public, and enterprise mobile applications
  • Configure, test, and update complex iOS mobile configuration profiles
  • Manage macOS and iOS devices in Apple Business Manager sourced from DEP and Apple Configurator
  • Collaborate with vendors of MDM, Microsoft 365, clinical applications, and telecommunication systems
  • Track and manage device inventory in the Workspace One and Intune cloud environment
  • Support clinical apps such as Epic Rover, TigerConnect, and Imprivata
  • Evaluate and test new OS releases for Android, iOS and work with Apple developers for Enterprise applications
  • Create and manage API and Microsoft PKI integrations with SaaS-based apps such as Epic
  • Support and work with O365, Copilot, Azure-Entra ID, and MECM
  • Utilize (MFA) apps Microsoft Authenticator and Symantec VIP
  • Ensure that all macOS, mobile devices and activations follow Tufts Medicine policies and procedures

Mobile Device Engineer

Kiosk Systems
Louisville, CO
10.2021 - 04.2022
  • Company Overview: (Contract Remote)
  • Researched, tested, and deployed Honeywell and Zebra inventory devices for Whole Foods stores
  • Used AirWatch, SOTI MobiControl MDM and SOTI Control solution for fully manageable Kiosks, printers and handheld devices with for Amazon Return Kiosks pilot and rolled out to hundreds of stores with Android Zero Touch
  • Worked with various hardware such as Honeywell and Zebra printers
  • Tested, created, and executed policies and profiles with SOTI MobiControl to fully remote-control Kiosks
  • Work with software developers and test and troubleshoot their software updates
  • Update, patch, work with hardware vendor for automating firmware updates following PCI DSS compliance
  • Documented and instructed processes for customer service and managed services teams
  • (Contract Remote)

Enterprise Mobility Engineer

Raytheon Technologies
Farmington, CT
06.2019 - 06.2021
  • Company Overview: (Contract Remote)
  • VMware AirWatch Workspace One UEM migration: Migrated over 30,000 mobile devices to MobileIron
  • Enterprise Mobility processes: Developed and documented Enterprise Mobility requirements discovery, device onboarding, device refresh, OS migration, and beta testing processes with Jamf and WS1
  • Next-generation mobility requirements: Interfaced with business unit representatives to develop next-generation mobility requirements and identify opportunities to drive efficiency and productivity
  • Cyber security compliance: Adhered to and complied with RTX Cyber Security requirements
  • Infrastructure and system performance testing: Executed test plans to check infrastructure and system performance
  • MDM and Microsoft 365 migration: Migrated Intune MDM and Microsoft 365, CrowdStrike, AAD, MobileIron, AirWatch, Carbon Black Cloud, O365 GCC High, EBF Migration tool, and UAT testing
  • (Contract Remote)

Lead Support Analyst, IT

BIOGEN INC.
Cambridge, MA
01.2016 - 01.2019
  • Led the design, testing, planning, and migration of over 15,000 mobile devices from AirWatch MDM to Microsoft Intune
  • Deployed over 10,000 Salesforce iPads using Apple DEP and JAMF Pro
  • Provided Tier 3 troubleshooting support for escalated support issues, identifying root causes and working to resolution
  • Managed over 20,000 iOS iPhones, iPads, Android, Zebra and Windows 10 Tablet devices with MS Intune
  • Implemented and modified mobile device security groups and policies, including HIPAA, GlobalProtect (MFA), Entrust Identity Guard, and conditional access (CA) policies
  • Participated in scoping and planning meetings and presented to and communicated with all levels of staff, from helpdesk to C-level
  • Supported Salesforce mobile applications such as Veeva CRM, Cisco AnyConnect, QlikView, Webex, and Office apps
  • Cross-trained other team members and customer service staff on mobile device management and support
  • Tested and managed mobile applications for the corporate environment
  • Set up and implemented Apple VPP (Volume Purchase Plan) and DEP (Device Enrollment Program)

Enterprise Mobility Management Deployment Engineer

TANGOE INC.
Waltham, MA
01.2011 - 01.2016
  • Collaborated with customers to set up their unique environments for Tangoe cloud connectivity
  • Partnered with Technical Project Managers to set up and deliver Mobile Device Management (MDM) for AirWatch, MobileIron, IBM Maas360, and Intune, as well as Tangoe TEM and MDM
  • Verified SaaS integration points into corporate network elements, including PowerShell scripts, SaaS, SQL Server, VPN, O365, Azure AD/LDAP, VMware, firewalls, NAS, and NFS
  • Managed multiple company device rollouts ranging from 200 to 90,000 devices for Fortune 500 companies

Systems Engineer

PROTOCOL NETWORKS, INC.
Johnston, RI
01.2007 - 01.2011
  • Responsible for evaluating, supporting, and troubleshooting various IT projects, including Active Directory, Exchange, Mac & PC deployments, VoIP implementations, and mobile device integration
  • This role also involved managing network issues and Microsoft SQL Server deployments
  • Configure HP and Dell servers for network connectivity including SMB and CIFS protocols in the datacenter
  • Managed software licenses, McAfee Endpoint Management, HP QC Enterprise, and HP ILO
  • Configured databases and evaluated hardware

Education

Coursework toward degree - Information Technology

Northeastern University
Boston, MA

Certification - Applied and Industrial Photography

Franklin Institute of Boston
Boston, MA

Global Knowledge TCP/IP Concepts and Architecture - Cisco ICRC

Skills

  • Intune
  • MobileIron-Ivanti
  • Omnissa Workspace ONE
  • SOTI MobiControl
  • JAMF Pro
  • Apple Business Manager (ABM)
  • Apple Configurator
  • Apple Provisioning Utility (APU)
  • MAM
  • MECM
  • SCCM
  • MIM
  • DEP
  • VPP
  • IOS
  • Android
  • MacOS
  • EBF
  • Cisco AnyConnect VPN
  • CrowdStrike
  • Microsoft Authenticator
  • Symantec VIP
  • Okta (MFA)
  • O365 GCC-High
  • Entra ID
  • Azure AD
  • LDAP
  • ServiceNow
  • PowerShell
  • Epic
  • Imprivata
  • Zebra
  • TigerConnect
  • OneDrive
  • Linux
  • Windows 10
  • Windows 11
  • Windows Server
  • Hyper-V
  • VMware
  • TEM

Accreditations

  • MobileIron Cloud Fundamentals
  • MobileIron Design and Deployment Specialist
  • CompTIA A+ Certified
  • Microsoft Certified Professional (MCP) + Internet
  • Microsoft Certified Systems Engineer (MCSE) Win2K (MCP+I) MCP
  • Cisco CCNA

Timeline

Sr. Mobile Device Solutions Engineer

Tufts Medicine
05.2022 - Current

Mobile Device Engineer

Kiosk Systems
10.2021 - 04.2022

Enterprise Mobility Engineer

Raytheon Technologies
06.2019 - 06.2021

Lead Support Analyst, IT

BIOGEN INC.
01.2016 - 01.2019

Enterprise Mobility Management Deployment Engineer

TANGOE INC.
01.2011 - 01.2016

Systems Engineer

PROTOCOL NETWORKS, INC.
01.2007 - 01.2011

Coursework toward degree - Information Technology

Northeastern University

Certification - Applied and Industrial Photography

Franklin Institute of Boston

Global Knowledge TCP/IP Concepts and Architecture - Cisco ICRC

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THOMAS MARKHAMEnterprise IT Engineer (Mobility Focus)