Thomas Marshall
Lowell
Summary
Dynamic and customer-centric retail leader with extensive multi-store experience in operations, asset protection, merchandising, and team development. Proven ability to cultivate high-performing teams and enhance store standards while driving sales through effective execution and exceptional guest engagement. Expertise in managing inventory flow, ensuring safety and compliance, optimizing scheduling, and leading cross-functional departments in fast-paced retail environments. Committed to delivering outstanding customer experiences and promoting a positive, inclusive workplace culture.
Overview
12
12
years of professional experience
Work History
Multi-Store Asset Protection Partner
Sephora
10.2024 - Current
- Support operational excellence across multiple stores, reducing shrink and improving inventory accuracy.
- Lead training, coaching, and development for store teams on safety, security, and operational standards.
- Partner with Store Managers to strengthen product protection, customer engagement, and overall compliance.
- Conduct audits, analyze root causes, and implement corrective action plans to improve store performance.
- Enhance team leadership culture through cross-functional collaboration and communication.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Assistant Store Manager
Walmart Inc.
02.2022 - 10.2024
- Directed daily operations across multiple departments in a high-volume environment.
- Led 50–120 associates depending on season, focusing on customer service, staffing, and training.
- Improved merchandising quality, planogram accuracy, and in-stock levels.
- Oversaw cash office operations, POS accuracy, and customer service recovery.
- Reduced shrink through safety enforcement, CCTV monitoring, and investigative oversight.
- Drove seasonal transitions, freight flow, and visual standards.
- Conducted performance evaluations, coached associates, and supported hiring and onboarding.
Assistant Store Manager – Overnight Operations
Walmart Inc.
12.2020 - 01.2022
- Supervised 15–20 overnight associates to ensure efficient freight processing and store readiness.
- Led zoning, merchandising resets, and inventory prep for peak hours.
- Supported Store Manager with staffing, performance management, and operational execution.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Asset Protection Investigator
Walmart Inc.
06.2019 - 12.2020
- Conducted investigations on internal and external theft cases.
- Performed detailed safety and compliance audits.
- Identified process gaps and implemented improvements to reduce operational risk.
- Represented company in court proceedings to offer testimony and support.
Multi-store Asset Protection Specialist
Target
Hadley , Massachusetts
04.2014 - 05.2019
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
Education
High School Diploma -
Keene High School
Keene, NH05-2017
Skills
- Store Leadership & Team Development
- Inventory Control
- Stocking & Merchandising
- Multi-Department Retail Leadership
- Asset Protection & Safety Compliance
- Scheduling
- Freight Flow
- Visual Standards
- Operational Excellence
- Workflow Optimization
- Cash Office / POS Management
- Coaching
- Training & Performance Management
- Strong communication
- Guest-service leadership
- Proficient in Microsoft Office Suite (Word, Excel)
- Strategic planning
- Recruitment and hiring
Timeline
Multi-Store Asset Protection Partner
Sephora
10.2024 - Current
Assistant Store Manager
Walmart Inc.
02.2022 - 10.2024
Assistant Store Manager – Overnight Operations
Walmart Inc.
12.2020 - 01.2022
Asset Protection Investigator
Walmart Inc.
06.2019 - 12.2020
Multi-store Asset Protection Specialist
Target
04.2014 - 05.2019
High School Diploma -
Keene High School