Thomas Marta

• Participated in short-handed games to meet required minimum number of players and keep gameplay moving. Balanced all betting chips at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Resolved problems, improved operations and provided exceptional client support.
• Increased guest satisfaction by resolving any gaming issue.
• Maintained excellent attendance record, consistently arriving to work on time.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Table Games Manager working under Executive Director of Table Games and President Daniel Fanty, Lenard Dolson, Pit Manager.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Enhanced control systems and monitoring procedures to maintain game compliance with Seminole Gaming standards.
• Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
• Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
• Minimized losses by setting and enforcing bank levels and table limits by game type.
• Drove operational improvements which resulted in savings and improved profit margins.
• Developed team communications and information for department meetings.
• Resolved any gaming problems, improved operations and provided exceptional guest service.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Worked with negative guests to understand needs and provide above and beyond service.
• Led all team members in delivery of positive projects, resulting in awards and special performer nominations.

• Poker Room Shift Manager 2006/10 working under James Allen, President John Fontana, Russ Christianson, Henry Funke, James Owens, Lue Gardner. Table Games Manager 2010/17 working under William Scannell, Bruce Harris Sr., Steve Shea, Paul Mallo, Joseph Lupo. Numerous Certificates of Appreciation Dedicated Service 2011, 2012, 2013, 2014, 2015, 2016 and Producer of the Quarter 2007. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained excellent attendance record, consistently arriving to work on time.
• Evaluated team and employee performance in order to develop and implement effective corrective actions.
• Executed department's promotions.

• Table Games Floor Manager 2004/06 working under President James Tuthill, Robert Liscio, Steve Fayne, Rick Tweed. Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
• Managed full team schedule to maintain adequate coverage.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.

• High Limit Room Table Games Dealer / Floor Manager working under President Paul Henderson, Fred Niceta, Paul Natello, Dominic Palmarie, Anthony Spagno, Frank Leon, Douglas Kern, J.D. Noel Ceasers Las Vegas, NV. Managed full team schedule to maintain adequate coverage.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Cultivated environment focused on collaborating with co workers and team members.
• Executed department's promotions to meet all goals.
• Evaluated team and employee performance in order to develop and implement effective corrective actions.

• High Limit Table Games Baccarat Dealer Duel Rate Manager working under Gerald Tuthill, Roberta Garvie, Ronald DeCarlo, Albert Jiannotti.. Completed efficient daily opening and closing processes to prepare.
• Implemented challenging personnel and department goals to drive performance.

• Operated power jacks, forklifts to maneuver products on to load trailers and trucks.
• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
• Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
• Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.