Thomas Martinez
Tucson,AZ
Summary
Proficient in reflective listening, adeptly calming individuals in emotional crises, and skilled in youth mentoring. Seasoned crisis response associate and committed youth mentor with a 3-year track record. Diverse experiences across counseling, customer service, and effective communication have fostered a unique perspective critical for assisting individuals from varied backgrounds. Eager to leverage this diverse skill set to provide valuable support to the team and contribute to the company's mission of helping individuals in need.
Overview
4
4
years of professional experience
Work History
PRAYER LINE ASSOCIATE
BILLY GRAHAM EVANGELISTIC ASSOCIATION
02.2021 - Current
- Responsibilities include assisting those in spiritual need with prayer,counseling, and ministering to them by ultimately pointing them to Jesus.
- Calmly and efficiently addressed emergency situations such as those who are in mental distress and possibly having suicidal thoughts.
- Maintained safe and supportive environment for callers to discuss issues
MEMBER SERVICES TECHNICIAN
PATRIOT MOBILE
08.2022 - 05.2023
- Diagnosed and troubleshot problems, repairing, and restoring cellular service to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
MEDICAL TECHNICIAN
PIMA HEART AND VASCULAR
08.2019 - 10.2020
- Measured patient vital signs such as blood pressure, pulse rate,and other forms of medical testing to record information on patients' charts.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Education
Bachelor of Religious Education - Church Ministries, Minor in Biblical Counseling
West Coast Baptist College
Lancaster, CA05.2024
Medical Assistant Certificate - Medical Assisting
Pima Medical Institute
Tucson, AZ08.2019
Certificate In Business Entrepreneurship - Eller Economic Business Program
University of Arizona
Tucson, AZHigh School Diploma -
Cholla High School
Tucson, AZ2018
Skills
- Bilingual , Spanish/English
- Reflective Listening
- Crisis Counseling
- Individualized Children Counseling
- Youth Ministry
- Spiritual Guidance
- Leadership Development
- Maintaining Confidentiality
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Documentation Skills
- Customer Service
Timeline
MEMBER SERVICES TECHNICIAN
PATRIOT MOBILE
08.2022 - 05.2023
PRAYER LINE ASSOCIATE
BILLY GRAHAM EVANGELISTIC ASSOCIATION
02.2021 - Current
MEDICAL TECHNICIAN
PIMA HEART AND VASCULAR
08.2019 - 10.2020
Bachelor of Religious Education - Church Ministries, Minor in Biblical Counseling
West Coast Baptist College
Medical Assistant Certificate - Medical Assisting
Pima Medical Institute
Certificate In Business Entrepreneurship - Eller Economic Business Program
University of Arizona
High School Diploma -
Cholla High School
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