Thomas Martinez
Fresno,CA
Summary
Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.
Overview
5
5
years of professional experience
Work History
Merchandise Handler
Gap Inc
Fresno, California
05.2024 - 12.2024
- Placed products on conveyors for final wrapping and shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Prepared documents such as bills of lading, invoices, purchase orders and manifests.
- Provided support during seasonal peak periods when additional staff were required.
- Loaded trucks manually or with mechanical devices like conveyor belts.
- Participated in physical inventories as needed.
Supervisor
Surf Thru Express Car Wash
Fresno, CA
05.2023 - 12.2023
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Worked closely with human resources to support employee management and organizational planning.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Responded to customer questions regarding products, prices and availability.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Monitored employee productivity to provide constructive feedback and coaching.
- Stocked shelves with merchandise when needed.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Counted and balanced cashier drawers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Attendant
Superclean laundromat
Fresno
05.2020 - 12.2023
- Handled cash register transactions accurately while maintaining proper security measures.
- Make sure store is up to standard in cleanliness.
- Reported required maintenance or repairs to management and maintained supply inventory.
- Handle refunds and fix coin jams that may occur.
Cashier
Dollar Tree
Fresno
02.2023 - 11.2023
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
Janitorial Worker
Northpointe healthcare
Fresno, CA
08.2022 - 02.2023
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Assist with special projects or deep cleaning tasks as requested.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Maintain janitorial closets in a neat and organized manner.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Followed strict schedules, cleaning according to facility usage and room availability.
- Recorded routine inspection and maintenance activities.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Dusted and wiped furniture and fixtures.
- Respond quickly to spills or messes in order to minimize damage.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Reported interior and exterior maintenance needs to managers.
- Gathered and emptied trash cans and disposed of bags.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Discarded cardboard boxes and trash in compactors and balers.
- Notified building managers about needed repairs to maintain public safety.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Sweep, mop, and buff floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Dust furniture and wipe down surfaces throughout the facility.
Education
High School Diploma -
Mclane High School
Fresno, CA04-2021
Skills
- Workplace safety
- Product handling
- Facility maintenance
- Shipping and receiving
- Heavy lifting
- Stacking arrangements
- Stock replenishment
- Inventory verification
- Warehouse organization
- Pallet jack use
- Packaging and labeling
- Cash register operations
- Speed and efficiency
- Customer service
- Customer relationships
- Active listening
- Cash drawer balancing
- Clear communication
- Attention to detail
- Payment collection
- Cash handling
- Upselling techniques
- Scanner operations
- Customer assistance
- Empathy and patience
- Refunds and exchanges
- Money handling
- Transaction handling
- Time management skills
- Cleaning and sanitizing
- Physical stamina
- Proper chemical handling
- Restroom sanitation
- Professional appearance
Timeline
Merchandise Handler
Gap Inc
05.2024 - 12.2024
Supervisor
Surf Thru Express Car Wash
05.2023 - 12.2023
Cashier
Dollar Tree
02.2023 - 11.2023
Janitorial Worker
Northpointe healthcare
08.2022 - 02.2023
Attendant
Superclean laundromat
05.2020 - 12.2023
High School Diploma -
Mclane High School