Thomas Martin III

• Provide personalized recommendations and create owner reservations from Five 9
• Connect customers and agents with omnichannel options, including video conferencing
• Seamlessly route conversations over voice, video, messaging, and email.
• Include owner updates detailing the latest amenities, activities, and property enhancements
• Curate enjoyable experiences with memories to last a lifetime while upholding impeccable service standards and hospitality protocols
• Craft customized itineraries featuring premier accommodations, exclusive perks, and attentive service for a worry-free, revitalizing retreat
• Continuously gather guest feedback to inform regular updates addressing current health, cleanliness, and social distancing best practices
• Supported sales efforts by upselling rooms, amenities, or special packages when appropriate.
• Used internal software to help process reservations, check-ins, and check-outs.

• Managed a Remediation, Cleaning, and Disinfecting Team of 12
• Hired, trained, and terminated employees
• Proficient in ADP Payroll, HR, and legal compliance
• Proficient in accounting software and invoicing customers
• Implemented quality control protocols to ensure remediation work meets industry best practices
• Conducted hazard assessments to identify problematic indoor air pollution sources
• Created customized remediation plans addressing identified contaminants and pollutants
• Tracked key health/safety metrics pre and post-remediation to demonstrate impact (Clear the job)
• Developed training programs on using PPE and following safety procedures
• Maintained supply chain relationships to obtain assessment and remediation equipment/materials
• Evaluated new assessment and remediation technologies and techniques to incorporate into services
• Communicated with stakeholders to educate them on best practices for the remediation process and report progress
• Coordinated scheduling of multiple remediation projects simultaneously
• Ensured completion of all documentation required for regulatory compliance
• Reduced employee injuries and accidents by designing and delivering effective safety training programs.
• Increased organizational awareness of EHS regulations by developing and maintaining relevant policies and procedures.
• Developed and implemented safety policies and procedures to promote workplace safety.

Represent and promote the Holiday Inn Club Vacations brand as a brand ambassador

• Conduct marketing and sales activities to generate leads and increase bookings.
• Educated consumers about product benefits, leading to increased interest and sales conversions.
• Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.

• Achieved top sales producer monthly award
• Provided exceptional customer service and assisted with sales transactions.
• Increased sales revenue by implementing effective strategies and motivating team members.
• Streamlined the sales process for improved efficiency and faster deal closing times.
• Championed a customer-centric approach to sales, resulting in increased client satisfaction and repeat business.
• Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.

• Received Million Dollar HGV Senior Frontline and In-house Sales Awards
• Demonstrated expertise in timeshare sales and customer relationship building.
• Exceeded sales targets consistently by implementing effective sales strategies and techniques.
• Enhanced client loyalty by providing personalized support and addressing concerns promptly and professionally.
• Managed owner and frontline tours from the front to the back, ensuring completion of quality assurance (QA) requirements, excluding notary services.

• Recognized as a 2012 Masters Trip Sales Associate, Beaver Creek, CO
• Finalist for the 2011 Master Trip
• Received Top Marketing Representative Bonus Awards in 2009-2010.

• Responsible for providing needs-based solutions in timeshare sales
• Promoted to Senior Representative for superior performance and customer relationship building.

• Led as a top producer in timeshare 'points' ownership services
• Managed NSI Inbound and Outbound Call Centers to book tours
• Finalist for the 2007 MB, SC Chamber I.C.E
• Awards.

• Developed targeted accounts in the South East Region
• Maintained relationships with key decision-makers and achieved high sales volume
• Participated in trade shows and demonstrations.

• Marketed short-term and long-term financial instruments to clients
• Provided comprehensive financial planning and insurance services.

• Negotiated long-term pay phone contracts with existing and chain stores
• Built relationships with VPs, CEOs, CFOs, and business owners
• Conducted training while financing education and weightlifting endeavors.

• Managed North East territory with major/key accounts
• Won the East Coast Sales Manager Award in 1994
• Upgraded professional end-user shops to premium metal works and ICI system.

• Marketed financial instruments to automotive and industrial vendors
• Performed in a fee-based planning-driven position
• Progressed on a management fast track.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Contributed to team sales goals by upselling products and services to customers.
• Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.