THOMAS MASSEY

• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Successfully avoided time delivery delays by carefully planning best routes.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Verified accuracy of all deliveries against order forms.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Inspected load security and checked for damages.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Minimized company liability and risks to loads by obeying traffic laws.
• Kept detailed records of deliveries and money received from customers.

• Dispatched and delivered auto parts to customers
• Created and submitted delivery and DOT logs.
• Interpreted maps and followed written and verbal directions.
• Completed all necessary paperwork using neat and legible handwriting.

Accepted payments for delivered items.

• Dispatched and delivered auto parts to customers
• Customer service at counter over the phone and in store and completing sales at the cash register
• Contacted customers prior to delivery to confirm and coordinate delivery times.

• Delivered auto parts to customers
• Collected payments for invoices as well

• Monitored production schedule to ensure proper inventory levels.
• Organized inventory to ensure efficient location of merchandise.
• Assisted machine operators with finished pieces.
• Loaded sterilized medical supplies on pallets and shrink wrapped also loaded by forklift unto trucks for shipping

• Delivered wine, beer and water to customers in van truck
• Loaded trucks and delivered to grocery stores and restaurants in stores had to stock product in designated areas...some forklift driving in warehouse required and manual hand jacks

• Wrote [Number] word assignments according to instructions. Wrote software documentations and online help information
• Analyzed developments in the field to update instruction literature. 
• Organized material to research and complete writing tasks. 
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
• Coordinated with systems partners to finalize designs and confirm requirements.