Thomas Mateja
Phoenixville,PA
Summary
Dynamic lead associate with expertise in employee training, customer service, and team leadership. Proven ability to enhance operational efficiency and ensure workplace safety while effectively managing inventory.
Overview
20
20
years of professional experience
1994
1994
years of post-secondary education
Work History
Overnight lead key carrier Center associate
The giant company
Phoenixville, Pa
08.2019 - 12.2025
- Trained and mentored new staff on company policies and procedures.
- Stocked shelves with merchandise and kept store clean and organized.
- Identified theft attempts or suspicious behavior in accordance with company policies.
- Followed opening and closing procedures as outlined by the manager.
- Provided excellent customer service to ensure customer satisfaction.
- Sorted incoming shipments for accuracy prior to stocking shelves.
- Participated in physical inventories as requested by management team.
- Organized backroom stock areas according to company guidelines.
- Resolved customer issues in a professional manner.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Replenished merchandise on shelves according to planogram specifications.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Greeted customers, provided assistance and answered inquiries.
- Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Contractor
Self Employed contractor
Phoenixville, Pa
01.2006 - 06.2019
- Collaborated with clients to define project requirements and expectations.
- Coordinated subcontractors and suppliers for timely project execution.
- Ensured compliance with building codes and safety regulations.
- Resolved on-site issues quickly to maintain workflow efficiency.
- Prepared detailed cost estimates based on labor, material, equipment, overhead costs and other related expenses.
- Oversaw all aspects of construction projects from start to finish.
Education
Methacton High
Fairview Village , PaSkills
- Employee training
- Visual merchandising
- Inventory management
- Customer service
- Team leadership
- Team training and development
- Employee oversight
- Workplace safety
- Team member development
Timeline
Overnight lead key carrier Center associate
The giant company
08.2019 - 12.2025
General Contractor
Self Employed contractor
01.2006 - 06.2019
Methacton High