THOMAS MATHIS
Leander,TX
Summary
Operations Executive Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
21
21
years of professional experience
Work History
Senior Logistics Manager
APPLIED MATERIALS
01.2021 - Current
- Guided Logistics team responsible for inventory control, supplier relationships, transportation, and 3PL
- Introduced and refined process improvements based on Lean model to ensure continuous success
- Managed projects through full lifecycle with emphasis on cost savings and continuous improvement
- Maintained compliance with all regulations and quality standards
- Collaborated with Inventory Management division to ensure delivery of SLAs for customers
- Led Kaizen event to analyze root causes of damages and introduced process resulting in 15% improvement
- Established inbound and outbound transportation models in partnership with key stakeholders, including 3PL providers, suppliers, customers, and field support organizations (FSOs)
- Represented team at Trade Council and Logistics Council meetings to ensure alignment with regional initiatives and corporate vision
- Designed and facilitated training programs for staff members across organizational levels
- Partnered with HR to create workplace culture focused on productivity, collaboration, and accountability
- Earned Applied Materials President of Quality Award for performance
- Developed reverse logistics model that reduced customer processing by 5 days, delivered $250K in cost savings (freight), and improved customer retention by 5%
- Named Subject Matter Expert (SME) on logistics and transportation initiatives.
Director of Operations
PEAK-RYZEX
01.2019 - 01.2021
- Led team of seven responsible for daily operations, procurement, logistics, supply chain, customer service (call center), and project management
- Defined SOPs and established clear metrics to track performance, as well as identified areas of opportunity and growth
- Maintained compliance with all regulations, including safety measures
- Generated forecasts and tracked spending to ensure budgetary guidelines were met
- Identified and implemented cost savings by collaborating across Operations, IT, and Service Delivery teams
- Advocated for organizational change initiatives and communicated changes to team members with emphasis on maintaining morale while generating buy-in
- Restructured call center operations and customer service policies to improve the customer experience.
Area Manager: Logistics & Supply Chain Operations
CRICKET WIRELESS
01.2014 - 01.2019
- Managed team of three managers responsible for process improvements and daily operations within 3PL environment
- Administered transportation and operating budgets
- Led project management, including scope of work planning and execution strategies
- Captured cost savings through negotiation and process improvements
- Streamlined call center operations and processes to reduce customer complaints while also maintaining employee morale
- Conducted performance reviews and provided one-to-one coaching and feedback for employees
- Renegotiated transportation contracts to reduce annual budget by 15% for parcel and LTL shipments
- Introduced UPS Store and Mail Innovations Returns, which improved warranty utilization (while reducing replacement device shipments), enhanced customer satisfaction, and cut freight costs by $100K per year
- Improved inventory accuracy while also reducing operating costs, resulting in 2017 Summit Award and several other honors.
Area Manager/Lead Logistics Analyst
AT&T
01.2003 - 01.2014
- Oversaw logistics, supply chain, and financial analysis and reporting for company
- Evaluated KPIs across operations and identified areas of opportunity and potential cost savings
- Communicated recommendations with senior leadership
- Trained, coached, and supervised teams of more than 100 comprised of directly-reporting managers, union employees, and contractors
- Built relationships with customers, retail partners, and other stakeholders
- Managed cross-functional projects focused on process improvements, leveraging Lean Six Sigma tools, principles, and methodologies to maximize performance
- Served as liaison to supply chain teams across company, as well as other business units, and reported to leadership on potential obstacles and issues related to supply chain
- Contributed to product launches by leading project strategy from scope of work planning and timeline creation through delivery
- Reduced operating budget by 10% through effective KPI design and implementation.
Education
Bachelor of Business Administration -
Lemoyne-Owen College
Memphis, TNSkills
- Operations Management
- Team Building & Leadership
- Supply Chain Management
- Logistics
- Transportation
- Continuous Improvement
- Lean Six Sigma Principles
- Service Delivery
- Staff Training & Development
- Coaching
- Program & Project Management
- Customer Relations
- Global Stakeholder Communications
- Manufacturing
- Creative Problem-Solving
- KPI Design
- Reporting & Analysis
- Budget Administration
- Forecasting
- SOP Creation
- Warehousing
- Negotiations
- Inventory Control
- Cost Savings
- Cross-Functional Collaboration
- Strategic Planning
- SAP
- SQL Oracle
- WMS
- Tableau
- Business Intelligence Tools
- MS Office Suite
- Team Building
- Change Management
- Vendor Management
- Resource Allocation
- Demand Forecasting
- Logistics Analysis
- Logistics Integrations
- Logistics Processes
- Decision-Making
- Client Needs Assessment
- Inventory Management
- Workforce Management
- Supply Chain Coordination
- Order Management
- Contract Management
- Safety Management
- Shrinkage Control
- Quality Control
- Warehouse Operations
- Vendor Relationship Management
Accomplishments
- Achieved the Cricket Wireless 2007 Summit Award by improving the reverse logistics process for warranty returns.
- Achieved Applied Materials 2020 Exemplifying Quality Award for effectively helping with warehouse serialization.
- Collaborated with a team of 8 in the development of Applied Materials' Internation Control Tower.
Professional Development
AT&T Management Program (MDP): Fast-Track, Selective Leadership Development
CREDENTIALS
Six Sigma Green Belt
Scrum Master
Lean
Timeline
Senior Logistics Manager
APPLIED MATERIALS
01.2021 - Current
Director of Operations
PEAK-RYZEX
01.2019 - 01.2021
Area Manager: Logistics & Supply Chain Operations
CRICKET WIRELESS
01.2014 - 01.2019
Area Manager/Lead Logistics Analyst
AT&T
01.2003 - 01.2014
Bachelor of Business Administration -
Lemoyne-Owen College
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