Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

THOMAS MAYNE

Canton

Summary

Dedicated service professional with 22 years of leadership experience. Skilled in building client relationships and ensuring high levels of satisfaction. Proven track record of optimizing processes for quality and efficiency, leading to company success. Known for being articulate, energetic, and results-oriented. Passionate about developing relationships, forming partnerships, and driving business growth.

Overview

25
25
years of professional experience

Work History

Customer Account Services Analyst

Shearer's Foods, LLC.
01.2023 - Current
  • Monitor orders for multiple customers through our systems while ensuring their timely fulfillment and shipping.
  • Customer accounts managed, or co-managed include Frito Lay, Walmart (Cookie & Cracker), ADUSA, Dollar General, Publix, and Albertson's Safeway.
  • Supported, or currently support in a backup role some of the following accounts: Walmart (Salty), Trader Joe's, Mondelez, Kroger, and Simply Good Foods.
  • Maintain consistent communication with customers and / or buyers to satisfy inquiries, resolving issues, and building customer trust.
  • Assist with the onboarding and training of department new hires.

Service Advisor

Ford Motor Company
04.2022 - 01.2023
  • Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs.
  • Leverage automotive technology and product knowledge to address customer needs and share status of service appointments.
  • Resolve customer complaints and make follow-up contacts to facilitate positive service experiences.

Store Leader - Regional Trainer

Rite Aid Corporation
09.2010 - 04.2022
  • Lead associates through company business objectives to drive sales, and provide superior customer service.
  • Manage individual union, and non-union locations, while meeting budgeted sales, labor, expenses, shrink, and overall P&L results to ensure operating EBITDA and income are achieved.
  • Interview, hire, coach, teach, and train associates. Appraise associate performance, and resolve complaints.
  • Supervise the preparation, and accountability of the store's physical inventory.
  • Regional Trainer and class coordinator for new store leaders who are to be placed in our geographic region.

Retail Store Manager

T-Mobile USA, Incorporated
05.2009 - 05.2010
  • Coach and develop a store team that delivers T-Mobile's Retail Promise to every customer.
  • Deliver financial results by developing employees who demonstrate World Class service, visual merchandising execution, and operational excellence.
  • Meet and exceed individual and team sales goals by recruiting, developing, and motivating a high-performing team.

Operations Manager

Circuit City Stores, Incorporated
02.2000 - 03.2009
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Visual Communications

Ohio University
Athens, Ohio
01.1999

Graphic Design

Marshall University
Huntington, West Virginia
01.1998

Skills

  • Staff education and training
  • Complaint resolution
  • Inventory control
  • Profit and Loss analysis
  • Project management
  • Microsoft Excel
  • Payroll management
  • Relationship management
  • Analytical thinking
  • Team collaboration and leadership
  • Attention to detail
  • Documentation and reporting

Accomplishments

  • Completed Leadership Essentials Program - Field Leader Certified (Rite Aid)
  • Earned Net Operating Profit Award for P&L Excellence in 2005 and 2006 (Circuit City)
  • Exceeded yearly EBITDA goals 10 out of 12 years in store leadership (Rite Aid)

Timeline

Customer Account Services Analyst

Shearer's Foods, LLC.
01.2023 - Current

Service Advisor

Ford Motor Company
04.2022 - 01.2023

Store Leader - Regional Trainer

Rite Aid Corporation
09.2010 - 04.2022

Retail Store Manager

T-Mobile USA, Incorporated
05.2009 - 05.2010

Operations Manager

Circuit City Stores, Incorporated
02.2000 - 03.2009

Graphic Design

Marshall University

Visual Communications

Ohio University

Similar Profiles

CREATE PROFILE