Thomas McCarthy
Westmont,IL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximize repeat business opportunities and utilize proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Account Manager
White Cap Construction Supply Inc.
06.2021 - Current
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Develop and maintain strong working relationships with professionals within assigned territory.
- Meet existing customers to review current services and expand sales opportunities.
- Maintain current knowledge of evolving changes in marketplace.
Service Advisor
South Suburban Mitsubishi
07.2020 - 05.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services which benefited customers and improved bottom line sales performance.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Responded to customer telephone calls, emails and in-person requests for assistance.
Swim Instructor
Chicago Swim School
07.2019 - 02.2020
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Taught students pool and water safety guidelines.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Service Consultant
Kowalis Auto Group
10.2018 - 04.2019
- Wrote service orders and updated schedules.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Provided information about service procedures and expected timelines.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Information Technology Assistant
Kowalis Auto Group
07.2015 - 10.2018
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Installed and configured software and hardware.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Lincoln Way North High School
06.2015
Skills
- Time Management
- Sales
- Client Needs Assessment
- Product Knowledge
- Customer Service
- Scheduling
- Vendor Relations
- Account Servicing
Timeline
Account Manager
White Cap Construction Supply Inc.
06.2021 - Current
Service Advisor
South Suburban Mitsubishi
07.2020 - 05.2021
Swim Instructor
Chicago Swim School
07.2019 - 02.2020
Service Consultant
Kowalis Auto Group
10.2018 - 04.2019
Information Technology Assistant
Kowalis Auto Group
07.2015 - 10.2018
High School Diploma -
Lincoln Way North High School
Similar Profiles
Ken StevensKen Stevens
Forming & Shoring Sales Specialist at White Cap Construction Supply Inc.Forming & Shoring Sales Specialist at White Cap Construction Supply Inc.
Ernest ProkofiewErnest Prokofiew
Inside Sales Account Manager at White Cap Construction Supply Inc.Inside Sales Account Manager at White Cap Construction Supply Inc.
MATTHEW HARLOWMATTHEW HARLOW
Inside Sales Representative at White Cap Construction SupplyInside Sales Representative at White Cap Construction Supply