Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Thomas McCarty

Thomas McCarty

Chicago,IL

Summary

Dedicated worker with years of experience (including management) in the food service industry. Skilled in leading teams, training staff, and ensuring exceptional customer service. Passionate about creating a positive and welcoming environment for both customers and employees.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista/Front of House

West Town Bakery
Chicago, IL
01.2023 - 07.2023
  • Operated espresso machines and prepared a variety of coffee beverages to meet customer preferences
  • Provided exceptional face-to-face customer service by taking orders, answering questions, and ensuring customer satisfaction
  • Managed and promoted freshly baked goods, showcasing a wide range of products to increase sales and customer engagement
  • Coordinated with bakery department at the point of sale for custom catering orders, including customized cakes for weddings, birthdays, and special events
  • Assisted in inventory management, restocking supplies, and ensuring the availability of bakery products

Team Lead

Fairgrounds Coffee & Tea
Chicago, IL
09.2021 - 01.2023
  • Fully proficient with espresso machine; can make all common espresso drinks, as well as chai, matcha, tea, and more. Capable of latte art.
  • Successfully managed shifts, including weekends, overseeing both front and back-of-house operations. Delegated roles, resolved guest issues, optimized labor, and maintained high standards of cleanliness and food safety.
  • Trained many new employees, including those with no experience in coffee, to full proficiency as baristas.
  • Fostered strong cooperation within diverse team of varying ages, backgrounds, areas of skill, and experience levels.
  • Deep coffee knowledge; able to explain roast types, acidity, and flavor profiles from different origins.
  • Key contributor to the successful launch of the flagship store.
  • Supported the company in successfully implementing plans for future initiatives and objectives.

Team Lead

McDonald's
Bartlett, IL
06.2018 - 09.2019
  • Developed and honed leadership skills through both formal training and hands-on experience within a fast-paced, high-volume environment.
  • Proactively expanded my skill set by taking on additional responsibilities across various roles, including front-of-house, kitchen, and maintenance, to ensure flexibility and support for the team as needed.
  • Proficiently resolved conflicts among team members in a timely manner, consistently maintaining positive working relationships with all parties involved.

Education

Bachelor of Science - History; Minor in Political Science

Illinois State University
Normal, IL
05.2019

Skills

  • Customer Service
  • Communication Skills
  • Team Leadership
  • POS Systems
  • Safe Food Handling
  • Coffee Expertise
  • Restaurant Experience
  • Cash Handling
  • Friendly and Outgoing
  • Employee Training
  • Inventory Management
  • Positive and Professional
  • Goals and performance
  • New-Hire Training
  • Customer Relations
  • Staff supervision

Certification

Food Handling and Safety, State of Illinois, 2023

Hobbies

  • I love music and I have played guitar for many years.
  • I have a passion for travel and recently finished backpacking solo around Europe for nine weeks!

Timeline

Barista/Front of House

West Town Bakery
01.2023 - 07.2023

Team Lead

Fairgrounds Coffee & Tea
09.2021 - 01.2023

Team Lead

McDonald's
06.2018 - 09.2019

Bachelor of Science - History; Minor in Political Science

Illinois State University

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Thomas McCarty