Thomas McDermott
Manager
Hyde Park,NY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Team player willing to do whatever is needed to ensure each day is a success setting up the next day for success.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Deli Clerk
Stop & Shop
Hyde Park, NY
01.2024 - 08.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
Manager, Training Coordinator, Corporate Trainer
Texas Roadhouse
01.2008 - 07.2024
- Created training programs and instructional materials to further educate staff.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Created monitoring strategies to verify implementation of practices introduced in training on corporate level.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed and led 6 annual training sessions for all staff and separate training sessions for trainers.
- Developed effective training manuals, modules and teaching aids.
- Coached new managers on store procedures, policies and customer service, bolstering customer retention by annual average 119%.
- Produced weekly schedules for staff and monthly for management team.
- Placed tri-weekly orders for produce and bi-weekly orders for all other supplies and ingredients.
- Responsible for maintenance of equipment and facilities.
- Selected curriculum and developed lesson plans to educate employees on specific safety protocol and proper workplace sanitation.
- Received company's Safety Hero award 3 years for safety program created by myself.
- Receive Training Coordinator for 4 years.
- First Training Coordinator to reach and complete Platinum Level of CHAMPS program.
- Maintained and repaired equipment including Walk-in coolers, standalone fridges, Bain-Marie (heated and refrigerated), gas deep fryers, gas grills, gas flat iron griddles, electric steam kettles, replacement of casters, sheet pan racks, printers, and hood systems (including replacement of three phase motor).
- Maintained, installation, and repair of facilities including: Minor plumbing( replacing toilets, sinks, faucets, and PVC & copper pipe repair/ maintain/ blockage removal ), minor electrical maintenance ( replacement of outlets, switches, sockets, power cords, and three phase motor), cabinets installation/ reinforcement, art/ decorations, reupholstering booths, rebuilding booths, metal / wooden shelving, repurposed old benches for shelving, dunnage racks, casters, aggregate flooring patching, rain gutter/ downspout repair, roof drain maintenance, painting/ staining ( booths, table tops, doors, wood flooring, siding, door kicks, parking lot, vents, and cabinets), repairs on chairs: tables, booster seats, highchairs, stalls, and doors.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Assistant Manager
El Guacamole
Hyde Park, NY
03.2018 - 05.2024
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Observed, created/ edited menus, established recipes, portions, and methods while cooking food to fulfill guest's preferences.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained and repaired equipment including Walk-in coolers, standalone fridges, Bain-Marie (heated and refrigerated), gas deep fryers, gas grills, gas flat iron griddles, electric steam kettles, replacement of casters, sheet pan racks, printers, and hood systems (including replacement of three phase motor).
- Maintained, installation, and repair of facilities including: Minor plumbing( replacing toilets, sinks, faucets, and PVC & copper pipe repair/ maintain/ blockage removal ), minor electrical maintenance ( replacement of outlets, switches, sockets, power cords, and three phase motor), cabinets installation/ reinforcement, art/ decorations, reupholstering booths, rebuilding booths, metal / wooden shelving, repurposed old benches for shelving, dunnage racks, casters, aggregate flooring patching, rain gutter/ downspout repair, roof drain maintenance, painting/ staining ( booths, table tops, doors, wood flooring, siding, door kicks, parking lot, vents, and cabinets), repairs on chairs: tables, booster seats, highchairs, stalls, and doors.
Sales Associate, Crew Lead, Installer, Maintenance
Green Planet Nursery
03.2006 - 09.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Trained employees in time management and proper ways to complete job duties.
- Operated varied hand and power tools to complete repairs.
- Operated tools, equipment, and machinery according to safety standards.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Monitored team members to verify work quality and address concerns.
- Installed complete systems at new residential and business construction sites.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Laid out materials and system components to prepare for installation.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Calculated materials and time needed for each job.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Developed and implemented strategies to improve maintenance processes.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Assisted with system design and layout to optimize installations and continuous performance.
Maintenance Technician, Custodian, IT Support
Harrison Township School District
01.2003 - 05.2008
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new locks, door handles, and door closers.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported vandalism or other damage to property to supervisor.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Prepared agendas and took notes at meetings to archive proceedings.
Sales Associate, Plant Propagator, Maintenace
Michael Williams Florist & Greenhouse
02.2002 - 09.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
Associate of Science - Criminalistics And Criminal Science
Cumberland County College
Vineland, NJ 09.2007 - 07.2009
Associate of Science - Horticulture
Cumberland County College
Vineland, NJ 09.2006 - 06.2008
Skills
- Schedule Coordination
- Business Administration
- Feedback Gathering
- New Employee Orientation
- Product Development
- Training Materials and Documentation
- Employee Performance Management System
- Standard Operating Procedures Proficient
- In-Depth Research
- Staff Development Plans
- User Assistance
- Leadership Training
Timeline
Deli Clerk
Stop & Shop
01.2024 - 08.2024
Assistant Manager
El Guacamole
03.2018 - 05.2024
Manager, Training Coordinator, Corporate Trainer
Texas Roadhouse
01.2008 - 07.2024
Associate of Science - Criminalistics And Criminal Science
Cumberland County College
09.2007 - 07.2009
Associate of Science - Horticulture
Cumberland County College
09.2006 - 06.2008
Sales Associate, Crew Lead, Installer, Maintenance
Green Planet Nursery
03.2006 - 09.2009
Maintenance Technician, Custodian, IT Support
Harrison Township School District
01.2003 - 05.2008
Sales Associate, Plant Propagator, Maintenace
Michael Williams Florist & Greenhouse
02.2002 - 09.2005