Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Thomas McGrady

Thomas McGrady

Plymouth,MASSACHUSETTS

Summary

-Dynamic Tow Truck Operator with extensive experience at D.E.A Automotive/Towing, recognized for enhancing customer satisfaction through exceptional service and efficient vehicle recovery. Proficient in load securing and accident scene management, while demonstrating strong conflict resolution skills. Committed to safety and reliability, consistently reducing response times and minimizing damage claims.

-Experienced with diagnosing and repairing wide range of mechanical issues. Utilizes advanced diagnostic tools and techniques to ensure optimal vehicle performance. Track record of maintaining high standards of safety and efficiency in all repair and maintenance tasks.

-Offering friendly demeanor and willingness to learn and excel in event customer service. Brings ability to quickly grasp new concepts and apply customer service techniques effectively. Ready to use and develop communication skills and organizational abilities in Desired Position role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tow Truck Operator

D.E.A Automotive/Towing
01.2025 - Current
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
  • Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
  • Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
  • Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.
  • Boosted team performance by moving materials with forklifts, cranes, and other equipment.
  • Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.

Asst Manager Lube Tech

Valvoline Instant Oil
07.2024 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Tow Operator

Marcs Towing
01.2024 - 11.2024
  • Enhanced customer satisfaction by providing timely and efficient towing services.
  • Adhered to state regulations regarding proper load securement practices during vehicle transportations.
  • Collaborated with local law enforcement agencies for accident scene management and vehicle recovery operations.
  • Conducted thorough pre-trip inspections to ensure safe operation of tow truck equipment and minimize potential issues on the road.
  • Handled challenging situations involving irate customers or difficult vehicle extractions with patience and tactful problem-solving skills.
  • Operated various types of tow trucks, including flatbeds, wheel lifts, and heavy-duty wreckers, to accommodate diverse towing needs.
  • Managed minor mechanical repairs on tow trucks to maintain optimal performance levels and prevent delays in service provision.
  • Applied advanced knowledge of GPS systems to plan routes effectively according to varying traffic patterns.
  • Assisted stranded motorists by performing basic roadside repairs, such as tire changes or jumpstarts.
  • Performed emergency winch-outs during inclement weather conditions, demonstrating expertise in off-road recovery techniques.
  • Safely transported vehicles to designated locations, ensuring minimal damage and prompt delivery.
  • Reduced response time for service calls by optimizing route planning and vehicle maintenance schedules.
  • Efficiently processed payments from clients upon job completion using mobile payment systems for streamlined transactions.
  • Maintained a clean and organized work environment, ensuring all equipment was properly stored and easily accessible when needed.
  • Organized dispatch records and paperwork for seamless daily operations and accurate billing processes.

Forman/lead Mechanic

Bernard Landscaping
01.2021 - 10.2024
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
  • Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
  • Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
  • Implemented efficient work processes to boost overall productivity while reducing costs.

AAA Cert Battery Service Technician

Allwayz Towing
01.2023 - 10.2023
  • Contributed to overall team success by providing assistance to fellow technicians when needed.
  • Reduced downtime during busy periods through proactive equipment inspections, identifying potential issues before they became major problems.
  • Safely replaced damaged batteries, ensuring optimal vehicle performance for clients.
  • Mitigated potential safety risks by following established protocols during battery installation and removal procedures.
  • Ensured proper disposal of hazardous materials in compliance with environmental regulations, promoting a safe work environment.
  • Assisted with troubleshooting remote customer inquiries regarding battery issues, providing valuable guidance over the phone or via email.
  • Increased customer satisfaction with timely and effective battery repair services.
  • Improved battery service efficiency by performing thorough diagnostic tests and identifying issues accurately.

Parts Sales/delivery

AutoZone
02.2022 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.

Education

High School Diploma - Marine/diesel Motors/welding/fiberglass

Upper Cape Regional Technical School
Bourne, MA
06.2022

Skills

  • Flatbed truck expertise
  • Recovering vehicles
  • Lockout kit
  • Assisting customers
  • Preventive Maintenance
  • Vehicle inspection
  • Winch operation
  • Mechanical tools
  • Safe driving practices
  • Heavy equipment operation
  • Documentation skills
  • Route navigation
  • Hydraulic systems
  • Vehicle recovery
  • Traffic control
  • Operating hydraulics
  • Load securing
  • Managed incidents
  • Flatbed experience
  • Accident scene management
  • Hydraulics
  • Strong work ethic
  • Customer service
  • Heavy lifting
  • Organization and planning
  • Vehicle maintenance and repair
  • Stress tolerance
  • Safety management
  • Conflict resolution
  • Roadside assistance
  • Equipment maintenance
  • Mechanic shop support
  • Customer vehicle loading
  • Activity logging
  • Vehicle lockdown
  • Basic vehicle maintenance
  • Accident clearing
  • Repairing wall surfaces
  • Document verification
  • Emergency roadside repairs
  • Mechanical recoveries
  • Customer relations
  • Route navigation software
  • Accident documentation
  • Truck weighing
  • Mechanical troubleshooting
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Safe driving
  • Multitasking Abilities
  • Loading and unloading
  • Reliability
  • Excellent communication
  • Critical thinking
  • Flexibility
  • Active listening
  • Effective communication
  • Decision-making
  • Clean driving record
  • Dependable and cooperative
  • Health and safety
  • Trailer coupling and uncoupling
  • Team coordination
  • Defensive driving
  • Load inspection
  • Visual inspection
  • Forklift operation
  • GPS mapping
  • Self motivation
  • Task prioritization

Certification

OSHA 1

Miller welders

Commercial health card

Class d license

Cummins motors

Timeline

Tow Truck Operator

D.E.A Automotive/Towing
01.2025 - Current

Asst Manager Lube Tech

Valvoline Instant Oil
07.2024 - 01.2025

Tow Operator

Marcs Towing
01.2024 - 11.2024

AAA Cert Battery Service Technician

Allwayz Towing
01.2023 - 10.2023

Parts Sales/delivery

AutoZone
02.2022 - 05.2022

Forman/lead Mechanic

Bernard Landscaping
01.2021 - 10.2024

High School Diploma - Marine/diesel Motors/welding/fiberglass

Upper Cape Regional Technical School

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