Thomas McGrath
Butte,MT
Summary
Focused Quality Controller with experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff. Builds and maintains effective working relationships with internal and external customers. Adaptable Quality Manager with background in implementing and developing improvement processes through collaboration with cross-functional teams. Specialties include achieving set targets, generating new strategies and maintaining accurate records, Troubleshooting issues, and problem solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
QA Lead/Level 3 Advanced Technician
JMS Energy
2022.12 - Current
- QA/QC Lead & BESS Tech 3 Lead, specializing in commissioning and troubleshooting installation of Stack 750. As Team Lead, I delegated and assisted in both commissioning and remediation work, while using problem solving and troubleshooting skills to achieve completion of given tasks.
- Trained with Procore use.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
Manager/Maintenance Technician
Copper City Gaming
2021.01 - 2022.12
- Maintained Equipment and Troubleshoot electrical parts to keep equipment running smoothly.
- Handled cash collections, Ran cash reports, Made cash drops.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently without supervision.
- Followed safety protocols to minimize workplace accidents.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Manager/Owner
HC Farms LLC
2018.03 - 2022.09
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Butte High School
Butte, MT06.2011
Skills
- Performance Testing
- Team Leadership
- Critical Thinking
- Conflict Resolution
- Time Management
- Documentation Control
- Decision-Making
- Results and Deadline-Driven
- Hardware and Software Configuration
- Idea Development and Brainstorming
- Team Training
- Continuous Improvement
- Quality Processes
- Compliance Monitoring
- Document Management
- Operational Improvements
- Performance Monitoring
- Manual Testing
- Collaborative Team Player
- Strong Problem Solver
Timeline
QA Lead/Level 3 Advanced Technician
JMS Energy
2022.12 - Current
Manager/Maintenance Technician
Copper City Gaming
2021.01 - 2022.12
Manager/Owner
HC Farms LLC
2018.03 - 2022.09
High School Diploma -
Butte High School
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