Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas McKellick

United States

Summary

Motivated and hands-on General Manager with years of experience overseeing daily operations for businesses, retail, and non-profit organizations. Currently managing at a high-volume liquor store, but will be moving back to the Northeast. Proven success in driving sales, managing inventory, and leading staff to consistently meet performance and customer service goals. Skilled in loss prevention, vendor relations, regulatory compliance, and creating a safe, efficient retail environment. Known for strong leadership, attention to detail, and a commitment to delivering excellent customer experiences. Ready to bring operational expertise and a results-driven mindset to a dynamic retail team.

Overview

17
17
years of professional experience

Work History

General Manager

La Unica Tequilas Liquor
06.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Customer Service Representative

Allstate Insurance Co
11.2023 - 05.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Meridian Teterboro
02.2022 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Receive and place catering orders with approved vendors
  • Confirm all completed reservations with the customer customer via fax, e-mail, telephone
  • Maintain arrival/departure schedule and service requests
  • Assist customers with Hotel Reservations, Rental Car Reservations and Limousine Reservations
  • Confirm all completed reservations with the customer via fax, e-mail or telephone
  • Maintain arrival/departure schedule and service requests
  • Work with departing flight crews to get their service needs completed (fuel, coffee, ice, newspapers, lav service) which will require coordination with line service.
  • Bill and collect for all items taken before an aircraft departs
  • Monitor and respond to ARINC radio.
  • Keep line service up to date on all arriving and departing aircraft
  • Greet and check in all arriving and departing flight crews
  • When needed, assist line service with courtesy runs to and from local hotels; Valid Driver License required
  • Maintain and keep lobby/coffee station/kitchen and business area neat/clean and properly stocked; Empty garbage bins when needed
  • Accept additional responsibilities as assigned to ensure the overall operation of the company and to support teamwork

Director of Youth Services

North Jersey Vineyard Church
06.2018 - 04.2023
  • Identified and recruited potential volunteer workers.
  • Prepared, coordinated and distributed information about yearly schedule of activities and classes.
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
  • Oversight of Student Programming: youth small groups, worship experiences, confirmation programming
  • Recruit and equip volunteers for ministry to Student Ministries.
  • Oversee the selection and implementation of programming and curriculum: In conversation with Executive Pastor.
  • Organize youth driven mission trips and service: Local, national, and international
  • Assist Executive Pastor in matters of congregational care
  • Oversight of Student Ministry budget
  • Organization of Children’s programming volunteers and leaders

Event Coordinator

Vineyard USA
02.2019 - 10.2022
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Coordinated florists, photographers, and musicians for events.
  • Created and maintained event expenditures, budgets and timelines in job-related software.

Director of Electronic and Creative Media

Pathway Vineyard
03.2011 - 05.2018
  • Streamlined internal communication processes, resulting in increased team productivity and collaboration.
  • Fostered a culture of creativity and innovation by providing opportunities for professional development within the team.
  • Strengthened brand identity through consistent visual messaging in print and digital materials.
  • Expanded brand visibility with the implementation of targeted social media campaigns.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Wrote and distributed press releases to increase brand visibility.
  • Ensured compliance with industry standards by staying current on emerging trends and best practices in electronic and creative media fields.

Video Editor

Anchour
02.2014 - 05.2016
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Organized and worked with raw footage from multiple cameras and sources.
  • Contributed new ideas and looked for ways to improve content editing and processes.
  • Delivered edits on time for reviews and final delivery.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
  • Saw concepts through to completion by working to develop final edits, color and other elements in post-production process.
  • Created and reformatted content across various social media and digital platforms.
  • Created short-form videos, animated gifs and motion graphics for social media posts.
  • Understood director's artistic vision and maintained alignment with vision throughout editing process.
  • Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
  • Developed best practice content editing techniques to enhance content performance across social platforms and extend content across traditional platforms.
  • Utilized demonstrable technical, editorial and creative storytelling skills in editing, producing and design.

Block Mason

G.M Libby & Sons
08.2008 - 03.2011
  • Enhanced client satisfaction with timely completion of masonry projects through diligent work ethic and strong attention to detail.
  • Ensured lasting structural stability with expert knowledge of foundational systems and proper weight distribution for each project design.
  • Ensured adherence to building codes and regulations by thoroughly understanding relevant guidelines for masonry work.
  • Maintained safe work environments for all team members through proper equipment usage and adherence to safety protocols during masonry tasks.
  • Preserved historical buildings by skillfully executing restoration projects involving delicate brick or stone repairs.
  • Demonstrated versatility in masonry techniques by working with a wide range of materials including brick, concrete, stone, and glass blocks.

Education

No Degree - Business Administration

Central Maine Community College
Auburn, ME
09.2015

High School Diploma -

Poland Regional High School
Poland, ME
05.2007

Skills

  • Senior Leadership Support
  • Invoice Preparation and Processing
  • Customer Account Management
  • Leadership and team building
  • Operations management
  • Problem resolution
  • Efficient multi-tasker
  • Training and coaching
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Client relations
  • Labor cost controls
  • Schedule management
  • Strategic planning
  • Vendor relationships
  • Performance evaluations
  • Recruitment
  • Purchasing
  • Operations oversight
  • Quality management
  • Sales expertise
  • Marketing
  • Vendor sourcing
  • Vendor negotiations
  • Budget development
  • Budget analysis
  • Community outreach
  • Distribution management
  • Microsoft Word
  • Report Transcription
  • Customer Relations
  • Staff Training
  • Microsoft PowerPoint
  • Freight Operations
  • Stocking and Replenishing
  • Order Fulfillment
  • Report Preparation
  • Active Listening
  • Microsoft Excel
  • Typing Proficiency
  • Credit Card Payment Processing
  • Shipping and Receiving Understanding
  • Team Development
  • Product Promotion
  • Office Equipment Proficiency
  • Critical Thinking
  • Project Management Abilities
  • Customer Service
  • Quality Assurance Controls
  • Data Evaluation
  • Technical Support
  • Clerical Support
  • Schedule Mastery
  • Computer Proficiency
  • Brand Representation
  • Order Processing
  • Executive Management Support
  • Promotional Support
  • Professional Telephone Demeanor
  • Customer Consulting
  • Administrative Support
  • Receiving Support
  • Warehousing Functions
  • Shipping Procedures Understanding
  • Lead Generation
  • Stock Management
  • Records Preparation
  • Materials Transport
  • Delivery Scheduling
  • Money Handling Abilities
  • Product Organization
  • Training Development Aptitude
  • Managing Multiple Tasks
  • Multi-Line Telephone Operation
  • Customer Relationship Management
  • Refund Processing
  • Conflict Resolution
  • Retail Materials Management
  • Problem-Solving Ability
  • Conflict Mediation
  • Document Control
  • Transportation Solution Development
  • Multi-Line Phone Talent
  • Policy and Procedure Adherence
  • Administrative and Office Support
  • Membership Inquiries and Renewals
  • Research
  • Documentation

Timeline

General Manager

La Unica Tequilas Liquor
06.2024 - Current

Customer Service Representative

Allstate Insurance Co
11.2023 - 05.2024

Customer Service Representative

Meridian Teterboro
02.2022 - 10.2023

Event Coordinator

Vineyard USA
02.2019 - 10.2022

Director of Youth Services

North Jersey Vineyard Church
06.2018 - 04.2023

Video Editor

Anchour
02.2014 - 05.2016

Director of Electronic and Creative Media

Pathway Vineyard
03.2011 - 05.2018

Block Mason

G.M Libby & Sons
08.2008 - 03.2011

No Degree - Business Administration

Central Maine Community College

High School Diploma -

Poland Regional High School

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