Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Thomas Mckoy

Thomas Mckoy

Las Vegas,NV

Summary

Dynamic Forklift Operator with a proven track record at Amazon, excelling in warehouse operations and safety awareness. Recognized for enhancing efficiency through expert loading and unloading techniques. A dedicated team player committed to achieving operational excellence while maintaining a clean and organized work environment. Forklift operator certified, ensuring safe equipment handling.

Overview

19
19
years of professional experience

Work History

Forklift Operator

Amazon
11.2023 - 06.2025
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Communicated with floor managers to determine merchandise placement.

Floor Associate

Gap Factory
08.2020 - 09.2023
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
  • Assisted in maintaining a safe work environment by promptly reporting any hazards or safety concerns observed on the sales floor.

Coach/gm

Springfield Panthers
07.2016 - 12.2019
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
  • Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
  • Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
  • Led team to win regional championships, by instilling strong work ethic and resilience in players.

Sales Associate

American Finest
07.2007 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Car Salesman

O’Brien Chrysler
08.2006 - 12.2011
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
  • Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
  • Maximized profit margins by negotiating optimal purchase prices from manufacturers or wholesalers.
  • Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
  • Completed registration paperwork and sales documentation.
  • Answered telephone and email inquiries from potential customers.
  • Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Managed inventory control processes by accurately tracking available cars on the lot and updating dealership software accordingly.
  • Negotiated favorable financing terms for customers, working closely with financial institutions to secure loan approvals.
  • Achieved dealership sales goals with consistent follow-up on leads and proactive communication with clients.
  • Supported dealership events such as promotional campaigns or community outreach initiatives by representing the company positively.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Graduate Certificate -

Bradwell High School
Hinesville, GA
06.1994

Skills

  • Forklift driver
  • Forklift operator certification
  • Loading and unloading
  • Shipping and receiving
  • Team player
  • Warehouse operations
  • Warehouse safety
  • Safety awareness
  • General laborer
  • Customer service
  • Time management
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Sales expertise
  • Sales strategies
  • Sales development
  • Inventory control
  • Display setup
  • Point of sale operation

Timeline

Forklift Operator

Amazon
11.2023 - 06.2025

Floor Associate

Gap Factory
08.2020 - 09.2023

Coach/gm

Springfield Panthers
07.2016 - 12.2019

Sales Associate

American Finest
07.2007 - 12.2015

Car Salesman

O’Brien Chrysler
08.2006 - 12.2011

Graduate Certificate -

Bradwell High School

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