Thomas McMacken

Performed cash handling activities and secured nightly bank deposits.

Adhered to safe work practices, food safety regulations, and corporate guidelines.

Addressed guest concerns and resolved all issues to guests' satisfaction.

Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Resolved guests complaints while maintaining positive customer environment.

Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Motivated staff to perform at peak efficiency and quality.

Run new hire training program

Create weekly server schedule

Manage online party and reservation system

Coordinate with liquor and beverage reps for seasonal promotions i.e. St. Patrick's Day and Cinco de Mayo

Manage floor and touch tables/guest interactions

Run expo and quality assurance during shift

Come up with new beverage recipes for bar menu

Lead bar tending crew during high volume concerts and sporting events

Managed shift scheduling, inventory control, cash handling, and customer service

Ensured staff was properly trained and up to date on food and beverage knowledge

Responsible for managing all aspects of the FrontofHouse (FOH) operations for a busy bar and restaurant

Led and supervised a team of up to 30 bartenders and servers

Our location is connected to The Pavillion at the Toyota Music Factory which is 10,000 person music venue

Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• 3+ years of experience in a fast-paced, high-volume bar environment
• Worked sold out concerts
• Regularly sold $5,000+ at my register
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Open and close behind the bar

Made sure bar was set up for success

Ability to multitask and prioritize tasks in a fastpaced environment

Skilled in maintaining high service standards and providing a positive customer experience