Thomas McQuaig

• Secret Clearance
• Current Supervisor: Lt Col Micah Dalcoe, DSN 298-5812
• Directed operational strategies to enhance service delivery across diverse programs.
• Oversaw resource allocation and budget management for multiple initiatives.
• Collaborated with leadership teams to align objectives with organizational goals.
• Analyzed program effectiveness, making data-driven recommendations for continuous improvement.
• Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
• Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
• Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
• Managed budgets and financial resources effectively, optimizing resource allocation for maximum impact.
• Determined agenda, developed plans and oversaw implementation of programs and updates.
• Spearheaded initiatives aimed at improving employee satisfaction, engagement, and retention rates.
• Negotiated and administered vendor contracts in strict compliance with corporate policy and procedures.
• Drove innovation in service delivery models by researching industry best practices and incorporating new ideas into the organization''s approach.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Developed innovative sales and marketing strategies to facilitate business expansion.

• Senior Leader in 6 FSS; Leads Child & Youth Flight which consists of 170+ members (NAF and APF). Direct Supervisor of 10 APF Personnel (2 GS-12 CDC Directors, 1 GS-11 CDC Director, 1 GS-11 Youth Director, 1 GS-11 Community Childcare Coordinator, 1 GS-12 School Liaison, 1 GS-11 Lead Trainer, and 5 GS-09 Training & Curriculum Specialists. Six stand-alone facilities (3 CDCs, 1 FCC, 1 SAC, 1 Youth Center).
• Secret Clearance. Unit Security Manager
• Current Supervisor: Lt. Col Erin Holland, DSN 828-4151
• Developed and implemented training programs for staff, enhancing operational efficiency and skill sets.
• Analyzed data trends to optimize resource allocation and improve project outcomes.
• Managed inventory systems, ensuring accurate tracking and timely replenishment of supplies.
• Mentored junior staff, fostering professional growth and improving team performance.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Increased efficiency by automating routine tasks with software solutions.
• Analyzed sales data to identify trends and adjust marketing strategies accordingly.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Led quality assurance efforts, maintaining high standards for all products and services.
• Facilitated workshops for professional development of junior staff members.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained database systems to track and analyze operational data.

• Serves as Headquarters, Field Operating Agency (FOA), Child Development and Youth Programs Specialist; recommending policy, standards, and performing staff work which leads to the effective management of various programs within the Child Development, Family Child Care, School-Age, and Youth Programs at Air Force installations.
• Secret Clearance.
• Current Supervisor: Ami Prince, AFSVC/SVPYC Branch Chief DSN 969-7517
• Developed and implemented training programs for personnel to enhance service delivery standards.
• Streamlined operational processes, resulting in increased efficiency across various service lines.
• Coordinated cross-functional teams to improve resource allocation and optimize project outcomes.
• Led initiatives to enhance compliance with safety regulations and quality assurance protocols.
• Conducted performance evaluations to ensure alignment with organizational goals and objectives.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Led cross-functional team to launch new product, exceeding initial sales forecasts.
• Designed employee recognition program that improved morale and reduced turnover.
• Maintained database systems to track and analyze operational data.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Training & Curriculum Specialist December 2010 to May 2011

• Directed daily operations of child development programs, ensuring compliance with educational standards.
• Developed and implemented curriculum enhancements to promote holistic child development and engagement.
• Managed staff recruitment, training, and performance evaluations to maintain high-quality care and education.
• Facilitated open lines of communication between all stakeholders-including staff, parents, children, board members, funding agencies-encouraging collaboration towards shared goals.

• Developed and implemented youth engagement programs to enhance community involvement.
• Managed budgets, resources, and staffing effectively to deliver high-quality services within project limitations.
• Oversaw accounts payable and receivable processes, streamlining workflows for efficiency.
• Coordinated monthly financial reporting, providing insights to senior management for strategic decision-making.

• Supervised youth programming initiatives, enhancing engagement and participation rates among diverse groups.
• Developed and implemented educational activities, fostering skill development and personal growth for participants.
• Evaluated program effectiveness through feedback collection, driving continuous improvement strategies for future sessions.
• Assisted in grant-writing efforts to secure funding for additional programming resources or expansion opportunities.
• Served as a mentor and role model for youth participants, demonstrating strong interpersonal skills in interactions with diverse groups of individuals.
• Created and managed budgets, efficiently allocating resources for social and community service projects.

• Developed and implemented youth engagement programs to enhance participation and community involvement.
• Led staff training sessions to promote best practices in program delivery and participant support.
• Established partnerships with local organizations to expand resources and opportunities for youth participants.
• Evaluated program effectiveness through participant feedback and adjusted initiatives accordingly for continuous improvement.

• Provided and developed a variety of educational and recreational activities for school-age youth ages 5 to 12.
• Supervisory Recreation Specialist (Teen Center Manager) September 2002 to February 2004 Kadena AFB - Okinawa, Japan

• Responsible for the efficient operation of the Kadena Youth Sports and Fitness programs (Soccer, Basketball, Baseball, Softball, Flag Football, Tackle Football, Cheerleading, and Indoor Soccer). Reviewed and evaluated internal sports programs and activities, purchased supplies, equipment, uniforms, and resale merchandise. Promoted, organized, and scheduled regular season play, tournament play, open play, international and special events for over 3,000 Kadena Youth.
• Developed and implemented engaging recreational programs for diverse age groups.
• Coordinated events that promoted community involvement and wellness initiatives.
• Assisted in maintaining facility standards and ensuring safety compliance during activities.