Thomas Meadows
Douglasville,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, floor management, employee training, customer service, inventory management, invoicing, dispatching, database management, vendor negotiations, handling customer claims and building relationships. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shop Manager
Take 5 Oil Change
Douglassville, GA
07.2020 - Current
- Conducted regular stock takes to ensure accurate inventory records.
- Ensured compliance with all relevant health, safety and security regulations.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Developed and implemented procedures for the efficient operation of the shop.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Scheduled staff shifts according to business needs.
- Developed pricing strategies that maximized profits while remaining competitive.
- Reviewed financial reports and took corrective action when needed.
- Analyzed sales data to identify trends in consumer behavior.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Implemented strategies to increase sales and profitability of the shop.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Resolved customer complaints promptly and professionally.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Monitored staff performance and provided feedback and guidance as necessary.
- Maintained high standards of customer service throughout the store.
- Oversaw shop layout and merchandise display, enhancing shopping experience.
- Prepared detailed reports on shop performance for senior management review.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Supervised a team of XX employees, providing training and performance evaluations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Facilitated prompt resolution of customer problems and complaints.
- Managed relationships with external vendors and service providers.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Instituted a comprehensive maintenance schedule, ensuring all equipment operated optimally.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
Display Manager/Shelf Stocker
Food Depot Market
Villa Rica, GA
06.2017 - 08.2018
- Assisted with designing new store layouts and window displays for seasonal promotions.
- Created signage to promote products, special offers, and other promotional materials.
- Worked closely with vendors to determine appropriate pricing structures for featured products or services.
- Consulted with management staff on how best to allocate resources for upcoming projects.
- Developed creative visual merchandising strategies to attract customers and increase sales.
- Provided customer service assistance as needed, such as answering questions about products or helping customers locate items in the store.
- Conducted regular inspections of merchandise to ensure it met quality standards prior to being placed on display.
- Performed light maintenance work such as replacing light bulbs or repairing damaged shelves and racks.
- Researched competitive stores' practices regarding display design and layout techniques.
- Collaborated with marketing teams to create innovative ways of displaying products according to company guidelines.
- Ensured that all safety regulations were followed when constructing displays or working with hazardous materials.
- Implemented changes based on customer feedback surveys related to overall store appearance.
- Organized and managed the daily operations of a large department store's display area, including setting up displays and ensuring that merchandise was properly stocked and presented.
- Monitored stock levels throughout the day to ensure adequate supply at all times.
- Trained team members on proper procedures for stocking shelves, setting up displays, and maintaining cleanliness standards.
- Maintained accurate records of inventory levels and product placement in order to optimize space utilization.
- Coordinated with store managers on staffing needs related to display setup or tear down activities.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
Education
High School Diploma -
Chapel Hill High School
Douglasville, GA05-2017
Skills
- Task Delegation
- Staff recruitment
- Employee Scheduling
- Policy Enforcement
- Point of sale systems
- Customer Service
- Employee Management
- Sales Analysis
- Recruitment and hiring
- Customer Engagement
- Visual Merchandising
- Employee Motivation
- Invoicing
- Schedule Management
- Sales Tracking
- Inventory Management
- Performance Improvement
- KPI Tracking
- Customer Service Management
- Data Analysis
- Organizational Skills
- Employee Relations
- Time management abilities
- Relationship Building
- Team building
- Operations Management
- Performance Improvements
- Marketing Strategies
- Customer Relations
Certification
- Multiple certificates with the Take 5 company showing completion of technician training, lead technician, assistant shop manager as well as shop manager training.
Affiliations
- I love art and drawing (realism, comic panels, etc.)
- Baseball is a beloved sport of mine. I played around 15 years of baseball.
Languages
English
Professional
Tagalog
Professional
References
References available upon request.
Timeline
Shop Manager
Take 5 Oil Change
07.2020 - Current
Display Manager/Shelf Stocker
Food Depot Market
06.2017 - 08.2018
High School Diploma -
Chapel Hill High School