Thomas Edwards
Antioch,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Costumer Service Agent
Southwest Airlines
10.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Handled customer escalations efficiently, collaborating with management for prompt resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
General Manager
Twice Daily
08.2022 - 09.2023
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
DOLLAR GENERAL
10.2021 - 05.2022
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Evaluate and improve operations and financial performance
- Prepare regular reports for upper management
General Merchandise Coach
WALMART
03.2018 - 02.2021
- Motivate team to meet goals and preform at high standards
- Encourage collaboration and teamwork amongst associates
- Create and communicate merchandise plans
- Understand and plan to improve P&L
- Evaluate talent, identifies career paths for associates and staff the team appropriately
Assistant Manager
WALMART
11.2017 - 03.2018
- Making cash deposits and document cash shortages
- Coaching and training associates in store
- Resolve customer issues efficiently and quickly
- Meet sales and growth goals set by management.
Manager
WILDER MOTOR & EQUIPMENT
10.2015 - 02.2018
- Develops commodity, supplier, and negotiation strategies in conjunction with stakeholders and executes to established timeline to ensure strategic direction within the business
- Interact with both suppliers and internal customers to identify, implement, and realize optimal value and performance
- Closely partners with and builds strong relationships with internal customers (i.e., manufacturing, finance, quality, engineering, etc.) to understand and effectively respond to supplier and commodity needs
- Monitors commodity-impacting market trends to establish insight for strategy development, execution, and risk mitigation
- Provide purchasing support ensuring Procurement representation and participation in all issues related to assigned commodities
- Support the identification, research and evaluation of suppliers that meet the organization's standards of price, quality, timing, service and reliability of supply
- Resolves any internal or external issues related to quality, cost, delivery, etc to minimize the risk of interrupted supply
Purchase Agent
US NAVY
05.2013 - 10.2015
- Established and implement best practice procurement procedures in support of corporate objective that facilitated and support company policy regarding "competitive bidding practices"
- Worked with corporate purchasing in defining,developing and implementing opportunities for cost reduction on coordinated purchasing issues
Education
First-Line Leadership Development Computer Operation Certificate (Department of Labor) -
Communicated the companies' vision and commitment - undefined
US NAVY, LAS VEGAS - undefined
NVHuman Resource Manager - undefined
WAtowards Bachelor of Science (B.S - Legal Study
SOUTH UNIVERSITY
SAVANNAH, GASkills
- Process Redesign
- Leadership
- Profit and Loss
- Project Planning
- Labor Cost Controls
- Staff Development
- Cost Management
- Sales Team Development
- Order Supplies
- Manage Budgets
Timeline
Costumer Service Agent
Southwest Airlines
10.2023 - Current
General Manager
Twice Daily
08.2022 - 09.2023
General Manager
DOLLAR GENERAL
10.2021 - 05.2022
General Merchandise Coach
WALMART
03.2018 - 02.2021
Assistant Manager
WALMART
11.2017 - 03.2018
Manager
WILDER MOTOR & EQUIPMENT
10.2015 - 02.2018
Purchase Agent
US NAVY
05.2013 - 10.2015
Communicated the companies' vision and commitment - undefined
US NAVY, LAS VEGAS - undefined
Human Resource Manager - undefined
towards Bachelor of Science (B.S - Legal Study
SOUTH UNIVERSITY
First-Line Leadership Development Computer Operation Certificate (Department of Labor) -
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