Thomas Meller
Channahon,IL
Summary
As an accomplished IT Manager with a proven track record at RentalMax LLC, I excel in enhancing operational efficiency and user satisfaction through expert IT asset management and strategic team development. Background includes achieving significant cost savings and reducing downtime by implementing custom IT solutions and fostering cross-functional collaboration. I am skilled in network administration, technical troubleshooting, and consistently improving customer satisfaction and system reliability. With a strategic approach to Information Technology management, I am adept at guiding the navigation of modern technology to drive efficiency and effectiveness. I have a successful record of developing, delivering, and supporting strategic plans while translating technical requirements into robust business solutions, and building positive relationships with both internal and external stakeholders.
Overview
19
19
years of professional experience
Work History
IT Manager
RentalMax LLC
05.2022 - 05.2024
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime to zero in my tenure by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized IT performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
Senior Field Service Technician /Network Associate
Scantron
04.2005 - 05.2022
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Increased equipment reliability through diligent monitoring, testing, and calibration activities.
- Improved customer satisfaction with timely and effective resolution of technical issues.
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- IT Procurement
- Cybersecurity best practices
- User Support
- Project Planning
Coaching Baseball - Mentoring and building great players as well as future adults.
Actively coach youth baseball teams for the past 12 years, fostering teamwork, discipline, and skill development among players aged 5-18. Demonstrated ability to lead and motivate young athletes while promoting sportsmanship and a love for the game.
Timeline
IT Manager
RentalMax LLC
05.2022 - 05.2024
Senior Field Service Technician /Network Associate
Scantron
04.2005 - 05.2022
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