Ashley Good
Virginia Beach,VA
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
10
10
years of professional experience
Work History
Process Assistant
Amazon
10.2021 - Current
- Conducted TDR training and change management processes to improve operations at ORF2
- Identified and resolved Outbound dock issues to encourage smoother procedures, more efficient workflow and overall business growth while considering cost
- Determined and recommended methods to address improvement opportunities while developing 20 Associates
Assistant Store Manager
Stage Stores Inc Peebles
01.2017 - 04.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated 15 staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Store Manager
AutoZone
09.2014 - 01.2017
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached 20 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Skills
- Information Confidentiality
- Cost Management
- Goals and Performance
- Policy and Procedure Implementation
- Project Development
- Helpdesk Services
- MS Office
- Dependable and Responsible
- Teamwork and Collaboration
Timeline
Process Assistant
Amazon
10.2021 - Current
Assistant Store Manager
Stage Stores Inc Peebles
01.2017 - 04.2020
Assistant Store Manager
AutoZone
09.2014 - 01.2017