Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Mendenhall

Springfield,MO

Summary

Multi-tasking Manager well-known for creating positive workplace culture. Demonstrated Customer satisfaction, and IT related expertise, including fast order fulfillment, friendly customer service, and great problem solving.

Overview

4
4
years of professional experience

Work History

Parts Manager

Taliaferro Imports
01.2023 - Current
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Increased efficiency in the parts department by implementing an improved inventory management system with the help of my team.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Installed and configured operating systems and applications.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.

Assistant Parts Manager

Taliaferro Imports
07.2020 - 01.2023
  • Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
  • Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Bagger

Price Cutter
04.2020 - 07.2020
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Kept up-to-date on current promotions or discounts offered within the store to communicate such information effectively to customers.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
  • Answered customer inquiries and provided product guidance.
  • Sorted and stacked finished items.
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
  • Greeted guests entering and exiting store to foster customer satisfaction.

Education

High School Diploma -

Home School And Hillcrest High School
Springfield, MO
05.2020

Skills

  • Computer Diagnostics
  • Hardware Installation
  • Management
  • Improving customer satisfaction
  • Problem-Solving
  • Network Troubleshooting
  • User Support
  • Software Upgrades

Timeline

Parts Manager

Taliaferro Imports
01.2023 - Current

Assistant Parts Manager

Taliaferro Imports
07.2020 - 01.2023

Bagger

Price Cutter
04.2020 - 07.2020

High School Diploma -

Home School And Hillcrest High School

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Thomas Mendenhall