Thomas Meyer
Durham
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
31
31
years of professional experience
Work History
General Manager/Corporate Trainer
Papa Johns International Inc.
07.2010 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Took over under performing stores, bringing each to top 20 status ranking within 1 year.
General Manager
Hampton Inn By Hilton
10.2023 - 04.2024
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Hotel Operations Manager
Sahara Hotel And Casino
12.2021 - 06.2023
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
Assistant Guest Services Manager
Tahiti Village Resort
08.2018 - 11.2021
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Maintained accurate inventory of supplies, ensuring adequate stock levels for daily operations without excess waste or expense.
- Provided backup support for Guest Services Manager during peak periods or when needed due to absence or high workload situations.
- Enhanced guest satisfaction by promptly addressing and resolving their concerns and inquiries.
- Developed training materials for new hires, reducing onboarding time and increasing employee confidence.
- Reduced customer complaints by proactively addressing potential issues before they escalated.
General Manager
Homestead Suites/Extended Stay America
01.2008 - 07.2010
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Achieved number one company ranking in June 2009, based on guest surveys, occupancy, profit margin and employee surveys.
Director of Sales
Golf West
09.2005 - 01.2008
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Managed team of sales representatives, providing guidance, coaching and support.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
General Manager
Red Roof Inn Hotel
01.2003 - 09.2005
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Operations Manager
Residence Inn Marriott
09.2000 - 01.2003
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Assistant Hotel Manager
Bally's Hotel & Casino
10.1993 - 09.2000
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
Education
Bachelor of Arts - Business Economics
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Training and development
- Customer relationship management
- Team leadership
- Goal setting
Timeline
General Manager
Hampton Inn By Hilton
10.2023 - 04.2024
Hotel Operations Manager
Sahara Hotel And Casino
12.2021 - 06.2023
Assistant Guest Services Manager
Tahiti Village Resort
08.2018 - 11.2021
General Manager/Corporate Trainer
Papa Johns International Inc.
07.2010 - 02.2025
General Manager
Homestead Suites/Extended Stay America
01.2008 - 07.2010
Director of Sales
Golf West
09.2005 - 01.2008
General Manager
Red Roof Inn Hotel
01.2003 - 09.2005
Operations Manager
Residence Inn Marriott
09.2000 - 01.2003
Assistant Hotel Manager
Bally's Hotel & Casino
10.1993 - 09.2000
Bachelor of Arts - Business Economics
East Stroudsburg University of Pennsylvania
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