THOMAS M. FINE III

Managed comprehensive business operations across scheduling, purchasing, hiring and growth opportunities.

Developed partnerships with emerging companies to drive mutual growth and success.

Established an expanding clientele recognized by name.

Directed business operations, ensuring seamless workflow execution.

Provided guidance to customers for efficient shopping.

Facilitated order display setup.

Cultivated strong connections with customers and wholesale partners to ensure long-term collaboration.

Maintained peak workplace morale.

• Cleaned service areas regularly to maintain customer-ready appearance
• Collaborated with co-workers to complete various tasks to customer satisfaction
• Kept work areas clean and organized by consistently collecting debris and scraps
• Created strong relationships by promptly answering questions, and implementing customer incentive program

• Supervised hourly and temporary personnel, providing work direction and reviewing work processes
• Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
• Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
• Maintained focus on promoting and driving sales, including execution of next season TI planning
• Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
• Coached and managed performance for store associates and developed bench of talented workers
• Promoted friendly, prompt service to all customers
• Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
• Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
• Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale

• Delivered orders to maintain speed of service and assist team members
• Checked dishes before delivery for accuracy, presentation, and temperature
• Kept front of line stocked and clean to support service efficiency
• Identified and eliminated obstacles impacting speed of food delivery
• Facilitated communication between kitchen and wait staff to meet customers' expectations
• Verified order details and prioritized work to consistently meet customer demand
• Monitored flow of orders from servers to kitchen to avoid any delays
• Answered guests' inquiries about menu items and ingredients used
• Tended to spills, broken glass, to protect staff and patrons
• Followed safety standards in handling food, maintaining food at correct temperatures prior to serving
• Washed serving equipment and table condiment holders regularly to protect customers
• Reset the dining area tables between customers by clearing dishes, wiping down surfaces and restocking supplies
• Collected empty glasses from bar, took out trash, and sorted recyclables
• Kept customer and worker stations well-stocked with supplies, including utensils, napkins and drink materials
• Took orders from customers and punched them into Point of Sale (POS) System
• Communicated food orders to kitchen and specified special requests of customers regarding ingredients and food preparation techniques