Summary
Overview
Work History
Education
Skills
Certification
Experience Years
References
Timeline
Generic

Thomas Miholer “Zach”

Delray Beach

Summary

Results-driven professional with proven adaptability in fast-paced environments. Expertise in customer service and time management, leading to enhanced customer satisfaction. Extensive experience as a Senior Sales Consultant, excelling in consultative sales and strategic marketing. Skilled in generating business opportunities through cold calling and effective client engagement.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Team Lead & Sales Consultant

Infinity Sales Group LLC
Boca Raton
03.2018 - Current
  • Received inbound sales calls and effectively communicate the company's products to potential customers and close sales for major internet providers.
  • Prioritize and assess clients' needs and provide fitting solutions and best potential product recommendations.
  • Motivated staff through positive reinforcement techniques.
  • Trained new staff in relevant processes and procedures.
  • Delegated tasks appropriately according to individual skill sets.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Provided support to junior staff during peak periods of workloads.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.

Manager

Florida Design Resource
Deerfield Beach
01.2014 - 01.2018
  • Over saw shipping and receiving departments and ensured accurate and on time delivery service to both commercial and residential clientele.
  • Managed client relations including troubleshooting potential problems prior to escalation, maintaining client relationships, and fielding new clients.
  • Managed vendor procurement, and negotiated vendor contracts to increase profit margins.
  • Oversaw showroom locations and trained staff on proper display features and merchandising protocols.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Account Executive

Accelerated Business Solutions
Pompano Beach
05.2013 - 06.2014
  • Managed the tri-county territory for sales of multifunction copy machines.
  • Successfully solicited new customers within my territory.
  • Maintained existing client relationships by offering outstanding customer service and training on new products.
  • Developed and implemented sales strategies to achieve revenue goals.
  • Generated leads through cold calling, networking events, referrals.
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Managed accounts by providing solutions that best fit the customer's needs.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Developed and maintained relationships with clients to ensure repeat business.
  • Responded promptly to customer inquiries via phone or email.
  • Conducted presentations and product demonstrations to potential clients.

Assistant Manager

Art Van Furniture
Battle Creek
01.2011 - 04.2013
  • Began as a sales associate. Promoted to assistant manager within two years.
  • Managed and trained a sales team of 12-15 employees and drove them to increased sales and superior customer service.
  • Developed strategies and incentives to increase employee performance.
  • Key holder position, in charge of bank deposits, store opening and closing shifts, and store appearance.
  • Held weekly sales and training meetings to communicate goals and objectives.
  • Implemented performance driven activities to motivate and encourage increased sales.

Territory Manager

Bravo Systems
Battle Creek
03.2000 - 10.2010
  • Managed the Southwestern Michigan territory offering business to business sales of packaging materials and equipment.
  • Maintained the existing sales base while procuring new business with innovative promotions and new products.
  • Developed new client assessments to evaluate cost saving opportunities in order to gain new business.
  • Participated in ongoing training to better align myself with industry standards and gain knowledge of new innovations to better serve my clients.
  • Maintained knowledge of current product offerings and pricing structures.
  • Developed and implemented sales strategies to achieve revenue goals.
  • Monitored industry trends and kept abreast of new developments in the marketplace.

Education

Some College (No Degree) - Business

Kalamazoo College
Kalamazoo, MI

Skills

  • Excel proficiency
  • Marketing strategies
  • Effective communication
  • Sales negotiation
  • Procurement expertise
  • Inside sales techniques
  • Microsoft Office proficiency
  • Sales training
  • Team leadership
  • Sales processes management
  • Sales presentations
  • Closing techniques
  • Team building
  • Sales strategy
  • Client relationship management
  • CRM management
  • Associate coaching

Certification

Florida Health & Life 2-15, Transient telecommunications license in multiple states

Experience Years

20+ years of inside and outside sales and customer service

References

References available upon request.

Timeline

Team Lead & Sales Consultant

Infinity Sales Group LLC
03.2018 - Current

Manager

Florida Design Resource
01.2014 - 01.2018

Account Executive

Accelerated Business Solutions
05.2013 - 06.2014

Assistant Manager

Art Van Furniture
01.2011 - 04.2013

Territory Manager

Bravo Systems
03.2000 - 10.2010

Some College (No Degree) - Business

Kalamazoo College

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Thomas Miholer “Zach”
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