Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Mikel

Clarksville,IN

Summary

Motivated Assistant Manager with 12 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

12
12
years of professional experience

Work History

Assistant Manager

FleetPride
Louisville, KY
11.2011 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved conflicts between team members in an effective manner.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Established processes for monitoring customer satisfaction levels.
  • Served as a liaison between staff members and senior management personnel.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Warehouse Manager

FleetPride
Louisville , KY
11.2011 - Current
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Operated forklifts to fill or empty overhead spaces.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Communicated regularly with other departments regarding supply chain activities.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Resolved customer complaints related to product quality or delivery issues.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.

Driver

FleetPride
Louisville, KY
11.2011 - Current
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Adhered to company policies and procedures related to safety and security standards.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Delivered packages to customers in a timely and efficient manner.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Secured merchandise, avoiding damage during transportation.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Assisted with loading and unloading freight when necessary.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.

Sr Counter Lead

FleetPride
Louisville, KY
11.2011 - Current
  • Resolved customer issues and concerns quickly to promote better service and keep lines moving.
  • Greeted customers and provided excellent customer service.
  • Operated cash register to process payments accurately and efficiently.
  • Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
  • Answered customer inquiries regarding products, services, and promotions.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Provided support to staff members during peak business hours.
  • Assisted customers with product selections, ensuring their satisfaction.
  • Performed opening and closing duties including counting money in register drawer.
  • Resolved customer complaints in a professional manner.
  • Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
  • Maintained cleanliness of store by stocking shelves, cleaning displays.
  • Provided assistance in other departments when needed.
  • Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
  • Processed returns and exchanges according to company policies.
  • Enforced store policies regarding payment methods, returns and exchanges.
  • Organized merchandise racks for easy access to items by customers.

Parts Counter Sales Person

FleetPride
Louisville, KY
11.2011 - Current
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Provided quotes to customers for requested parts.
  • Kept up-to-date records of all sales transactions using computer software systems.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Communicated effectively with management on any issues or special requests from customers.
  • Received, examined and reshelved returned parts.
  • Performed cashier duties such as receiving payments from customers and issuing receipts.
  • Adhered to company policies regarding product returns and exchanges, warranties.
  • Monitored stock levels regularly to ensure adequate supply of parts in store.

Driveline Shop

FleetPride
Louisville, KY
11.2011 - Current
  • Made driveline
  • Learned how to make and work on driveline
  • Identifying parts and needs for driveline
  • Worked to make brake and pto cables

Education

High School Diploma -

Jeffersonville High School
Jeffersonville, IN
01-2009

Skills

  • Recruiting and Interviewing
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Operations Management

Timeline

Assistant Manager

FleetPride
11.2011 - Current

Warehouse Manager

FleetPride
11.2011 - Current

Driver

FleetPride
11.2011 - Current

Sr Counter Lead

FleetPride
11.2011 - Current

Parts Counter Sales Person

FleetPride
11.2011 - Current

Driveline Shop

FleetPride
11.2011 - Current

High School Diploma -

Jeffersonville High School

Similar Profiles

CREATE PROFILE
Thomas Mikel