Thomas Miles
Summary
Former Naval Quartermaster with an intensive background in security operations seeking to combine my experience as a mid-level leader and surveillance expertise to obtain the position as Security Operations Manager at Colliers. I possess strong conflict resolution skills, leadership skills, and ability to respond effectively during crisis situations. In previous roles, I contributed significantly to reducing security risks through proactive measures and clear communication strategies. Combined 10 years of managerial experience and case management experience has led me to be known for implementing comprehensive training procedures to strengthen team efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Surefox North America
San Francisco, CA
07.2023 - Current
- Assist in the day-to-day operations of the 24-hour-per-day security department.
- Monitor staff operations and performance to ensure compliance with department, building, and company policies and procedures. Deescalated situations using the company's de-escalation model.
- Obtain thorough knowledge of Access Control and Security Video Systems.
- Provide assistance to law enforcement agencies in apprehending suspects, when necessary.
- Participate in training exercises related to emergency response protocols, as well as weapons training for staff members.
Security
Garda World Security Inc.
Various Locations
07.2021 - 04.2022
- Supervised building control center operations, building access, data center access, communications, incident reporting, and staff training.
- Administered threat analysis and prevention, while using proper escalation of force.
- Executes Red Cross CPR protocols to assist victims in proper health treatment.
- In the absence of the Manager, acted as the emergency security coordinator for emergency response.
Security Officer
Corporate Security Services
Oakland, CA
05.2010 - 07.2021
- Created a safe space using communication skills and deescalating dangerous situations.
- Observed and evaluated surroundings for potential risks.
- Investigated reported incidents or suspicious activities onsite.
- Scheduled regular maintenance for alarm systems, locks, cameras.
- Maintained accurate records of attendance, scheduling, training, staff certifications, and incident reporting.
- Ensured that all personnel follow safety regulations at all times.
Naval Quartermaster
United States NAVY
San Diego, CA
05.2006 - 05.2010
- Navigational assistant and officer of the deck for U.S Naval War ships
- Operated electronic navigation equipment to determine the ships position while following nautical rules to prevent collisions at sea
- Conduct weather observations which included observing tide data
- Kept detailed records of course changes and weather anomalies
- Procured, corrected, used and stowed navigational and oceanographic charts
- Secured U.S Navy vessels in foreign & domestic ports
- Supervised crew duties to help maintain morale and safety.
- Performed community service in the U.S and several other countries.
- Provided medical supplies and helped with beach animal rescue and clean up.
- Effectively communicated with commanding officers and peers to complete assigned tasks
- Learned and implemented fire safety strategies including how to efficiently maintain and extinguish various types of fires.
- Obtained secret security clearance.
Education
Bachelors in Sociology -
California State University East Bay
12.2018
Skills
- Law enforcement support
- De-Escalation Techniques
- Physical Fitness
- Security Planning
- Surveillance monitoring
- Firearms proficiency
- Conflict de-escalation
- Incident documentation
- Investigative skills
- Public Safety
- Report Writing
- Staff training, development, and supervision
Certification
- California Guard Card
- Exposed Fire Arm Permit
Timeline
Armed Security Officer
Surefox North America
07.2023 - Current
Security
Garda World Security Inc.
07.2021 - 04.2022
Security Officer
Corporate Security Services
05.2010 - 07.2021
Naval Quartermaster
United States NAVY
05.2006 - 05.2010
Bachelors in Sociology -
California State University East Bay
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