Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Thomas Miller

Moorestown,NJ

Summary

Hardworking and motivated Operational Leader with 30 years of experience and record of success in the Skilled Nursing industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Temporary Oversight Manager

Med-Net Healthcare Consulting
Princeton, NJ
11.2023 - Current
  • Developed healthcare policies and procedures to ensure quality patient care.
  • Directed staff recruitment and training initiatives to create a qualified workforce.
  • Ensured compliance with applicable laws, regulations, and standards for healthcare services.
  • Analyzed operational data to identify areas of improvement in processes or practices.
  • Developed relationships with external stakeholders including government agencies, insurance companies.
  • Fostered an environment of continuous learning through ongoing employee development programs.
  • Facilitated meetings between senior management teams as needed for decision making purposes.

Director of Healthcare Advocacy and Relationships

Atlas Healthcare
Lakewood, NJ
04.2023 - 09.2023
  • Developed relationships with external stakeholders including government agencies, insurance companies.
  • Represented company professionally when engaging with public and government agencies.
  • Advised senior management on ways to increase efficiency in healthcare delivery systems.
  • Organized conferences with external stakeholders regarding healthcare initiatives.
  • Collaborated with other senior leaders across the organization to align goals and objectives.
  • Established performance metrics that measure organizational efficiency and effectiveness.
  • Provided strategic direction by setting long-term objectives based on market trends.
  • Analyzed operational data to identify areas of improvement in processes or practices.
  • Facilitated meetings between senior management teams as needed for decision making purposes.

Regional Director of Operations

ProMedica
Toledo, OH
06.2018 - 03.2023
  • Responded quickly to any customer complaints or issues arising from regional operations activities.
  • Reviewed financial reports and identified opportunities for cost savings.
  • Actively participated in industry events or conferences relevant to regional operations.
  • Led process improvement projects focused on increasing quality standards throughout the region.
  • Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
  • Provided direction on budgeting, forecasting, capital expenditures and other financial matters.
  • Developed and implemented strategies to improve operational efficiency across the region.
  • Ensured compliance with all local, state and federal regulations related to operations in the region.
  • Monitored customer service levels and took corrective action when necessary.
  • Conducted regular meetings with senior management to review progress towards goals and objectives.
  • Coordinated activities between different departments to ensure successful completion of projects.

Education

Bachelor of Arts - Political Science

Temple University
Philadelphia, PA
05.1991

Skills

  • Financial Operations Oversight
  • Risk Management
  • Budget Development
  • Team Building
  • Critical Thinking
  • Operations Management
  • Workforce Management
  • Performance Management
  • Financial Management
  • Business Development
  • Negotiation
  • Team Leadership
  • Budget Control
  • Verbal and Written Communication

Certification

  • Licensed Nursing Home Administrator New Jersey - 1995
  • Licensed Nursing Home Administrator Pennsylvania - 2016

Affiliations

  • 25 year Board Member of the New Jersey Healthcare Association (AHCA affiliate)
  • 3 year Executive Committee Member of the New Jersey Healthcare Association

Accomplishments

  • ProMedica 2020 Million Dollar Club Award winner-(improved net operational performance of 12 Skilled Nursing buildings by $5 million from prior year)

References

References available upon request.

Timeline

Temporary Oversight Manager

Med-Net Healthcare Consulting
11.2023 - Current

Director of Healthcare Advocacy and Relationships

Atlas Healthcare
04.2023 - 09.2023

Regional Director of Operations

ProMedica
06.2018 - 03.2023

Bachelor of Arts - Political Science

Temple University

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Thomas Miller