Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Thomas Miller

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Lowe's
04.2003 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Education

Accounting And Business Management

Yorktowne Business Institute
York, PA
06-1995

Skills

  • Work Planning And Prioritization
  • Business Development And Planning
  • Action Planning
  • Store Organization

Accomplishments

  • Service Star Award for exceptional individual results in leadership and engagement via BEST Survey

Certification

  • Reach Lift Certified
  • Order Picker Certified
  • Fork Lift Certified

Timeline

Assistant Store Manager

Lowe's
04.2003 - Current

Accounting And Business Management

Yorktowne Business Institute

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Thomas Miller