- Volunteer Travel
- I like working with my hands and fixing things
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Music
- Auto Repair/Restoration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Golfing
- Running
Thomas Miller
New Bern,NC
Summary
Dynamic leader and problem-solver with a proven track record at Poppy's Bites and Barrels, enhancing customer satisfaction and streamlining inventory for optimal efficiency. Skilled in team leadership and inventory management, I excel in creating a welcoming atmosphere and fostering a loyal customer base through exceptional guest interaction and staff training.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
23
23
years of professional experience
Work History
Bar Manager
Poppy's Bites and Barrels
08.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Bartender
Doubletree By Hilton
11.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Shift Leader
Ruby Tuesday
02.2002 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Certified Medical Assistant
Palmetto Medical Group
11.2017 - 01.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Education
Associate of Science - Certified Medial Assistant
York Technical College
Rock Hill, SC12-2017
High School Diploma -
Hard Senior High School
Wauchula, FL05-2016
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Inventory management
- Staff scheduling
- Health codes compliance
- Guest interaction
- Outgoing personality
- Inventory control
- Safety awareness
- Fast learner
Interests
Timeline
Bar Manager
Poppy's Bites and Barrels
08.2021 - Current
Bartender
Doubletree By Hilton
11.2020 - Current
Certified Medical Assistant
Palmetto Medical Group
11.2017 - 01.2019
Shift Leader
Ruby Tuesday
02.2002 - Current
Associate of Science - Certified Medial Assistant
York Technical College
High School Diploma -
Hard Senior High School
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