Thomas Miller
New York,NY
Summary
Strategic real estate executive with 10+ years driving portfolio performance and capital project delivery across $1B+ in mixed-use and multifamily assets. Proven track record leading complex renovations, regulatory compliance, and operational transformations that deliver measurable ROI. Expert in stakeholder alignment, vendor management, and asset repositioning strategies. Seeking senior leadership role in Houston or Atlanta market.
Overview
11
11
years of professional experience
Work History
Senior Project & Property Manager
Multi-Market Portfolio
01.2021 - Current
- Direct strategic oversight of 80+ residential units and 13+ commercial/mixed-use buildings totaling 40,000+ SF
- Lead cross-functional team of 10+ professionals in daily operations, maintenance, and capital improvement execution
- Participate in executive "war room" strategic planning sessions with ownership and legal counsel to optimize portfolio performance
- Capital Project Management:
- Successfully completed $5M+ in capital improvements including full building gut renovations, façade restorations, and infrastructure upgrades
- Managed complex 5-story mixed-use luxury conversion project from conception through certificate of occupancy
- Orchestrated building envelope restorations on 4 occupied pre-war landmarked properties while maintaining 100% occupancy
- Directed comprehensive infrastructure modernization including Spectrum cable rewiring across 20+ buildings
- Regulatory & Compliance Excellence:
- Secured certificate of occupancy for 30-unit mixed-use landmarked building in West Village through strategic coordination with expediting firms
- Managed all phases of asbestos abatement, environmental compliance, and safety protocols across occupied properties
- Maintained perfect regulatory compliance record with zero unresolved violations
- Vendor & Stakeholder Management:
- Negotiate and manage contracts with architects, engineers, general contractors, and specialty vendors
- Conduct competitive bidding processes that consistently deliver 10-15% cost savings while maintaining quality standards
- Coordinate with municipal agencies, utility companies, and regulatory bodies to ensure seamless project execution
Assistant Property Manager
$1B+ Mixed-Use Portfolio
01.2017 - 01.2021
- Managed daily operations across residential and commercial assets with 9-person operations team
- Achieved 95%+ compliance rating with NYC regulatory framework including Local Law 152 and Administrative Code Section 28-301.1.1
- Reduced average violation resolution time by 40% through streamlined workflow implementation
- Tenant Relations & Revenue Optimization:
- Resolved 200+ tenant complaints annually with 90%+ satisfaction rate using advanced conflict resolution strategies
- Facilitated broker showings and tenant relations that contributed to 95%+ occupancy rates
- Created operational workflows that reduced unit turnover time by 25%
- Strategic Support:
- Produced daily industry trend reports and market analysis for executive leadership
- Collaborated with "think tank" initiatives to address problem buildings, improving vacancy metrics by 30%
- Managed all aspects of commercial tenant outdoor dining compliance and permitting
Property & Asset Manager
Faith-Based Real Estate Portfolio
01.2015 - 01.2017
- Directed comprehensive property management operations across multi-building portfolio
- Executed quarterly infrastructure inspections and preventive maintenance programs
- Managed insurance claims process end-to-end, achieving 100% successful claim resolution
- Revenue Generation & Event Management:
- Negotiated venue rental agreements generating $500K+ annual revenue from underutilized spaces
- Oversaw asset inventory management of 1,000+ valuable antique furnishings across portfolio
- Delivered comprehensive property tours that resulted in 80%+ conversion rate for event bookings
- Legal & Regulatory Coordination:
- Represented ownership at all legal proceedings and regulatory hearings
- Maintained perfect compliance record with all building codes and municipal requirements
- Coordinated with Buildings Department for expedited permit approvals and violation resolution
Education
Bachelors of Science - Business Management
01.2010
Skills
- Portfolio Management & Asset Repositioning
- Capital Project Leadership
- Regulatory Compliance & Risk Mitigation
- Vendor & Contractor Management
- Team Leadership & Operations
- Strategic Planning & Execution
- Tenant relations
- Work order monitoring
- Vendor management
- Property management
- Property tours and inspections
- Adaptable
Accomplishments
- Successfully managed $10M+ in capital improvements across 100+ units with zero cost overruns
- Achieved 90% regulatory compliance across all managed properties while lowering the outstanding violation count by the hundreds
- Reduced operational costs by 20% through strategic vendor management and process optimization
- Led asset repositioning initiatives that increased portfolio NOI by 25%
Timeline
Senior Project & Property Manager
Multi-Market Portfolio
01.2021 - Current
Assistant Property Manager
$1B+ Mixed-Use Portfolio
01.2017 - 01.2021
Property & Asset Manager
Faith-Based Real Estate Portfolio
01.2015 - 01.2017
Bachelors of Science - Business Management
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