Thomas Miller

• Evaluated property damage claims for accuracy and completeness.
• Collaborated with contractors to assess repair needs and costs.
• Investigated claims by interviewing witnesses and reviewing documentation.
• Managed case files using industry-standard software systems.
• Reviewed policy coverage to determine liability and benefits available.
• Resolved disputes between claimants and insurance agents professionally.
• Created or updated records with new files or information.
• Provided customer service support by responding promptly to inquiries via phone or email.
• Investigated claims to determine validity and extent of damage.
• Documented all claim-related activities in accordance with company policies and procedures.
• Reviewed pertinent documents including police reports, contracts, deeds.
• Assessed damages based on visual inspections, photographs, and reports from contractors or engineers.
• Calculated estimated costs of repairs using cost estimation software programs.
• Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
• Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
• Investigated properties, classified damages and created estimates outlining repair costs.

• Investigated insurance claims to assess validity and coverage requirements.
• Reviewed documentation and evidence for accuracy of claims.
• Communicated with policyholders to obtain essential information.
• Advised clients on claim procedures and necessary documentation.
• Collaborated with cross-departmental team members to enhance process efficiency.
• Ensured adherence to departmental guidelines and compliance with state laws.
• Analyzed loss facts, including photographs and diagrams, for recovery potential.
• Conducted witness interviews to support information gathering for claims.

• Demonstrated consistent operational excellence to maintain stellar office reputation.
• Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
• Managed work requests, new orders, while assigning contractors to repair homes or create estimates.
• Coordinated assignments between contractors, the homeowners, and adjusters.
• Reviewed documents for accuracy before providing to adjusters
• Followed up with homeowners on various topics, from performance, quality, and satisfaction
• Updated multiple spreadsheets based on scheduling, completion of jobs, and documents received.
• Resolved complex problems concerning repairs of homes, scheduling appointments, and escalating coverage issues.
• Communicating with team members on updated for each claim.

I was unemployed during this period for medical reasons. I left Jarrett Scott Ford for the same reason, unable to perform my job and had to resign from my position at Ford.

• Welcomed incoming individuals and ascertained needs by asking open-ended questions.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Handled telephone inquiries regarding appointments and work in process.
• Supervised monetary transactions and changes while coordinating logistics to verify service dates.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Consulted with clients to outline options and obtain permission to proceed with service.
• Updated customer accounts in computer system, submitted payments and changed personal details.

• Kauffman Tire was sold to Mavis Tire around February 2018
• Welcomed incoming individuals and ascertained needs by asking open-ended questions.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Explained amount for expected services and provided detailed answers to customer questions.
• Handled telephone inquiries regarding appointments and work in process.
• Recommended additional, useful services to customers, which helped to increase overall sales.

• Welcomed incoming individuals and ascertained needs by asking open-ended questions.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Handled telephone inquiries regarding appointments and work in process.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Updated customer accounts in computer system, submitted payments and changed personal details.

After I left Hillsboro Bank I was unemployed for 3 months

• Expanded customer relationships by maintaining regular follow-up processes and rapport.
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
• Supported current and prospective customers with personalized banking services.
• Delivered high level of customer service and support by answering questions and returning phone calls quickly.
• Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
• Greeted customers and actively listened to their needs and directed them who to see.

• Greeted customers and actively listened to their needs and directed them to the right person.
• Opened new checking and savings accounts, along with CD's, Trust accounts, Safety Deposit boxes.
• Verified proper identification for all customers to help them with their accounts
• Promoted diverse array of financial products by continuously acquiring new industry knowledge.
• Supported current and prospective customers with personalized banking services.
• Delivered high level of customer service and support by answering questions and returning phone calls quickly.
• Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
• Referred customers to other departments based on their needs.
• Exceeded quarterly sales goals regularly

• Assisted customers by answering questions, addressing concerns and providing current account information.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
• Educated customers about products, pricing and policies to address and resolve issues.
• Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
• Reviewed customer account information to determine current issues and potential solutions
• Followed up with customers on all issues and resolutions

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Assessed customer needs and upsold products and services to maximize sales.
• Set up and activated customer accounts.
• Relayed productive customer feedback to marketing teams.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Upheld strict quality control policies and procedures during customer interactions.
• Reviewed customer account information to determine current issues and potential solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Reviewed account and service histories to identify trends and issues.
• Exceeded company productivity standards on consistent basis.

• Provided empathetic greetings to callers involved in an accident.
• Asked questions to gather all the necessary information from the caller and entered into the system.
• Offered reliable repair service options for the insured, offered as an upsell.
• Educated caller with the every option that were available to them.
• Advised caller who was assigned as their claim adjuster.
• Entered all the information provided by caller on location, other parties involved, witnesses, vehicles involved, and police report numbers if provided.