Thomas Miller
Gaithersburg,MD
Summary
Dynamic retail professional with extensive experience at Dicks Sporting Goods, excelling in customer service and sales growth. Proven ability to lead teams, enhance store operations, and implement effective training programs. Skilled in inventory control and problem-solving, consistently achieving sales targets through strategic planning and exceptional customer engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager Specialty
Dicks Sporting Goods
03.2023 - 12.2025
- Assisted with daily store operations, ensuring adherence to company policies and procedures.
- Supported inventory management by tracking stock levels and coordinating restocking efforts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Participated in training new staff on operational best practices and store standards.
- Maintained store appearance by organizing merchandise displays and ensuring cleanliness.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Collaborated with team members to achieve sales goals through effective product promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Key Carrying Retail Sales Golf Lead
Dicks Sporting Goods
06.2020 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Retail Golf Sales Lead
Dicks Sporting Goods
03.2019 - 06.2020
- Led sales team in achieving monthly targets through strategic product placement and customer engagement.
- Trained and mentored staff on product knowledge and effective sales techniques to enhance customer experience.
- Analyzed sales trends to develop targeted promotions, increasing overall department profitability.
- Trained new team members on golf products, resulting in improved sales performance across the team.
- Demonstrated expertise in golf equipment and accessories, positioning myself as a trusted resource for customers seeking advice.
- Assisted customers with fitting and selection of appropriate clubs, resulting in increased satisfaction and repeat business.
- Fostered strong relationships with vendors to ensure timely delivery of products and support marketing initiatives.
- Implemented training programs for new hires, promoting best practices in sales and customer service.
- Increased golf sales by developing and implementing effective sales strategies.
Retail Sales Associate Golf
Dicks Sporting Goods
06.2018 - 03.2019
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in selecting appropriate sporting goods based on needs and preferences.
- Maintained inventory accuracy through regular stock checks and restocking efforts.
- Collaborated with team members to achieve sales goals and enhance store performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong rapport with customers and created positive impression of business.
Retail Golf Equipment Sales Associate
Golf Galaxy
05.2017 - 01.2019
- Engaged customers with product knowledge to enhance shopping experience.
- Assisted in inventory management, ensuring optimal stock levels and organization.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Trained new associates on sales techniques and customer service standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
East Carolina University
Greenville, North Carolina, NCSkills
- Problem-solving
- Customer service
- Customer experience
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- POS systems
- Hiring and training
- Employee scheduling
- Upselling and cross selling
- Staff management
- Mentoring and coaching
- Work Planning and Prioritization
- Goals and performance
- Employee coaching
- Sales expertise
- Strategic planning
- Sales growth
- Issue resolution
Certification
- Dicks Sporting Goods District Club Fitting Expert
- Callaway Certified Master Club Fitter
Timeline
Assistant Store Manager Specialty
Dicks Sporting Goods
03.2023 - 12.2025
Key Carrying Retail Sales Golf Lead
Dicks Sporting Goods
06.2020 - 03.2023
Retail Golf Sales Lead
Dicks Sporting Goods
03.2019 - 06.2020
Retail Sales Associate Golf
Dicks Sporting Goods
06.2018 - 03.2019
Retail Golf Equipment Sales Associate
Golf Galaxy
05.2017 - 01.2019
East Carolina University