Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Milliman

Spencerport,NY

Summary

Dedicated team member with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with orders, managing a team and customer service. Skilled and licensed in Fire Extinguisher and Suppression Systems. Attentive Firefighter with experience working with dispatch center, external public safety agencies and other public safety providers.

Overview

23
23
years of professional experience

Work History

Protective Services Officer

St. John's
Rochester, NY
03.2024 - Current
  • Responded promptly to alarm activations, emergency calls and other security-related incidents.
  • Identified potential threats and took appropriate action when necessary.
  • Conducted regular patrols of the premises to identify any suspicious activity or persons.
  • Respond to all Medical Emergency's.
  • Work with local first responders.
  • Fire Safety officer.
  • Monitored surveillance cameras in order to detect any criminal activities.
  • Assisted with crowd control at events as needed.

Officer-in-Charge

Nazareth University
Rochester, NY
02.2023 - Current
  • Provided safety and security services to students, faculty, and staff on campus.
  • Monitored access control systems and CCTV surveillance cameras.
  • Investigated suspicious activities or incidents reported by members of the university community.
  • Responded to emergency situations in a timely manner.
  • Patrolled assigned areas of campus property to detect any criminal activity or disturbances.
  • Assisted with traffic control during events on campus.
  • Advised individuals regarding safety awareness and crime prevention measures.
  • Conducted investigations into violations of university policy or law enforcement regulations.
  • Prepared incident reports for all security related incidents encountered while on duty.
  • Interacted with local police department personnel as needed for assistance in resolving issues at the university level.
  • Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.

Firefighter

Spencerport Fire District
Spencerport, NY
08.2001 - 12.2023
  • Firefighter
  • Dispatcher
  • Fire Prevention Officer for 5 years.
  • Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
  • Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
  • Met with members of the community to provide information on ways to prevent fires and to offer fire safety tips.
  • Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
  • Have received 3 Unit Commendations and Firefighter of the Year Award for team effort

Fire Suppression Technician

Churchville Fire Equipment
Churchville, NY
02.2022 - 02.2023
  • Install, Service and inspect Fire Extinguishers
  • Install, Service, Inspect Fire Suppression systems
  • Hydro test low and high pressure to DOT standards
  • Help with auditing work
  • Inspected work areas to identify actual and potential fire hazards surrounding industrial work.
  • Instructed customers on device's proper use and maintenance to extend life of equipment.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Parts Advisor

Mazda of West Ridge
Spencerport, NY
07.2021 - 01.2022
  • Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
  • Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
  • Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.

Team Leader

Wegmans Food Supermarkets Inc.
Rochester, NY
11.2005 - 06.2020
  • Been in the Team Leader roll for 5 years.
  • Worked Perishable departments around the stores
  • Write Schedules, Orders, Reviews, Inventory and many others.
  • Was on the Human and food safety committee.
  • Great with customers and other employees.
  • Delegated daily tasks to team members to optimize team productivity.
  • Assessed, motivated and empowered team members to perform in manner that built customer satisfaction and loyalty, leading to retention and growth.

Education

Culinary Arts -

WE-MO-CO
Spencerport, NY
2001

Firefighter -

Monroe County Public Saftey Center
Rochester NY
2002

High School Diploma -

Spencerport High School
Spencerport, NY
06.2001

Skills

  • Team supervision
  • Issue resolution
  • Inventory management
  • Customer service
  • First Aid/CPR
  • Team building
  • Dispatching
  • CCTV
  • DOT certified in Hydro testing and HAZ-MAT Certification
  • RFD Licensed Fire Extinguisher and Hydro Testing

Timeline

Protective Services Officer

St. John's
03.2024 - Current

Officer-in-Charge

Nazareth University
02.2023 - Current

Fire Suppression Technician

Churchville Fire Equipment
02.2022 - 02.2023

Parts Advisor

Mazda of West Ridge
07.2021 - 01.2022

Team Leader

Wegmans Food Supermarkets Inc.
11.2005 - 06.2020

Firefighter

Spencerport Fire District
08.2001 - 12.2023

Culinary Arts -

WE-MO-CO

Firefighter -

Monroe County Public Saftey Center

High School Diploma -

Spencerport High School

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