Thomas Mitchell
McLean,IL
Summary
Dynamic Correctional Officer with extensive experience at the Illinois Department of Corrections, skilled in conflict resolution and emergency response. Proven ability to maintain safety and order while fostering a positive environment. Certified in first aid and CPR, adept at incident reporting and effective communication, ensuring compliance with facility policies.
Overview
24
24
years of professional experience
Work History
Correctional Officer
Illinois Department Of Corrections-Logan Correctional Center
10.2008 - Current
- Supervised inmate activities, ensuring compliance with facility policies and safety regulations.
- Implemented conflict resolution strategies to de-escalate volatile situations effectively.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Supervised inmates during meals, recreation and other activities.
Service Technician
American Pest Control
07.2008 - 10.2008
- Diagnosed and resolved pest control issues using integrated pest management techniques.
- Conducted thorough inspections of residential and commercial properties for pest activity.
- Maintained accurate records of service visits, treatments performed, and follow-up actions taken.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Merchandiser/Inventory Control Clerk Associate
Brewer Distributing Company
05.2007 - 07.2008
- Developed promotional materials to support marketing initiatives in-store.
- Facilitated communication between suppliers and retail partners for timely deliveries.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Created visual displays to highlight new and featured products.
- Monitored product expiration dates, coordinating efforts with quality assurance teams to ensure compliance with company policies regarding shelf life management of products within the facility''s designated areas or locations.
- Processed required paperwork to expedite handling of shipped and received goods.
Service Technician
William Masters Inc.
04.2006 - 05.2007
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
Delivery Driver
Dixon Fisheries
08.2001 - 04.2006
- Delivered fresh seafood products to customers, ensuring timely and safe transportation.
- Maintained accurate delivery logs, tracking shipments and confirming receipt with clients.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Assisted in managing inventory levels during deliveries, ensuring product availability for customers.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Education
Associate of Arts - Graphic Design
Illinois Central College
East Peoria, IL05.1996
Skills
- Emergency response
- Trained in defensive tactics
- First aid and CPR certified
- Excellent problem solver
- Firearms training
- Occupational hazards and safety precautions
- Incident reporting
- Excellent communication
- Conflict resolution skills
Timeline
Correctional Officer
Illinois Department Of Corrections-Logan Correctional Center
10.2008 - Current
Service Technician
American Pest Control
07.2008 - 10.2008
Merchandiser/Inventory Control Clerk Associate
Brewer Distributing Company
05.2007 - 07.2008
Service Technician
William Masters Inc.
04.2006 - 05.2007
Delivery Driver
Dixon Fisheries
08.2001 - 04.2006
Associate of Arts - Graphic Design
Illinois Central College