Thomas Montemarano
Nesconset
Summary
Collections Specialist with 8 years of expertise, adept at managing receivable accounts and excelling in billing dispute resolution. Successfully collect a portfolio of over $2.7m in receivables. Demonstrates strong client relationship skills. Known for effective team leadership and consistently meeting targets.
Overview
10
10
years of professional experience
Work History
Collections Specialist
Adecco
12.2017 - Current
- Manages a portfolio of 350+ accounts, focusing on maintaining a low delinquency rate
- Contributed to national team efficiency by assisting in the documentation of collection processes
- Enhanced department productivity with ongoing training and development programs for collections staff members
- Analyzed collection reports to prioritize and conduct collection calls, maintaining detailed notes and resolving disputes regarding billing
- Supported field teams and client accounts payable departments with updated reports and task assistance, including account reconciliation
- Liaised with Accounts Receivable and Cash Applications teams to ensure accurate payment processing and adjustments
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Financial Services Administrator
The Tax and Financial Center
01.2014 - 11.2017
- Managed and updated company financial accounts using QuickBooks and proprietary software, improving financial accuracy and efficiency
- Maintained high productivity by effectively multitasking and completing tax-related projects on time, aiding in meeting critical deadlines
- Facilitated smooth audits and compliance checks by processing and retrieving financial documentation for auditors, clients, and government agencies
- Handled accounts receivables and managed financial correspondences, ensuring accurate billing and timely communication
- Provided comprehensive tax return support to clients, enhancing client satisfaction and compliance.
Education
Bachelor's degree - Business Administration and Management
Dowling College
Associate's degree - Business Administration and Management
Suffolk County Community College
Course Certification - Introduction to Financial Accounting
The Wharton School
01.2017
Skills
- Outbound Calling
- Customer Research
- Business Correspondence Writing
- Payment Posting/Application
- Account Reconciliation
- Accounts Receivable
- Excel Reports
- Oracle
- Microsoft Teams / Outlook
- ACH/Lockbox Support
- Training Colleagues
- Payment Posting
- Account Review
Timeline
Collections Specialist
Adecco
12.2017 - Current
Financial Services Administrator
The Tax and Financial Center
01.2014 - 11.2017
Bachelor's degree - Business Administration and Management
Dowling College
Associate's degree - Business Administration and Management
Suffolk County Community College
Course Certification - Introduction to Financial Accounting
The Wharton School
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