THOMAS MONTOYA
Chicago,IL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Technician
Micro Center
04.2023 - Current
- Generated significant revenue for the shop, contributing approximately $20,000 in labor revenue within the previous 8 weeks through effective promotion and recommendation of services.
- Championed the Lenovo brand within the company, earning the title of Lenovo Advocate within 6 months of joining.
- Provide expert technical support and guidance to customers on a wide range of computer hardware, software, and peripheral issues, ensuring superior customer satisfaction and loyalty.
- Diagnose and troubleshoot complex technical problems with precision and efficiency, utilizing in-depth knowledge of computer systems and components.
- Perform hardware repairs, upgrades, and installations with meticulous attention to detail and adherence to industry best practices, resulting in optimized system performance and reliability.
- Collaborate effectively with team members to streamline processes and enhance service delivery, contributing to a positive and cohesive work environment.
- Cultivate strong customer relationships by actively listening to their needs, providing personalized recommendations, and delivering exceptional service at every interaction.
Machine Technician
Plastipak Packaging Inc
04.2022 - 03.2023
- Provided exceptional customer service by troubleshooting and diagnosing equipment malfunctions, identifying sources of product defects, resulting in increased customer satisfaction
- Implemented hardware maintenance skills by cleaning, lubricating, and calibrating machinery components to ensure peak operating performance, leading to improved productivity and efficiency
- Demonstrated proficiency in time management and adherence to regulations when operating and repairing machinery, ensuring optimal levels of performance.
Lead Technician
Corona Clean
03.2020 - 03.2022
- Managed equipment and supplies inventory with excellent time management skills, ensuring a well-maintained inventory and uninterrupted workflow
- Directed and led a team of 4 sanitation personnel, exhibiting strong leadership and customer service skills, resulting in a cohesive team and timely task completion
- Prioritized safety measures to mitigate hazards and adhere to safety protocols, creating a safe and productive work environment.
Skills
- Troubleshooting software and hardware issues
- Basic understanding of networking principles and protocols
- Knowledge of cybersecurity best practices and techniques
- Proficiency in hardware and software implementation and maintenance
- Exceptional customer service and communication skills
- Detail-oriented with strong problem-solving abilities
- Effective time management and organizational skills
- Familiarity with cloud computing and virtualization technologies
Certification
Google IT Support Specialization
Timeline
Service Technician
Micro Center
04.2023 - Current
Machine Technician
Plastipak Packaging Inc
04.2022 - 03.2023
Lead Technician
Corona Clean
03.2020 - 03.2022
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