Thomas Moore
Killeen
Summary
Proven leader in sales and customer engagement, I significantly enhanced team performance and client satisfaction at Progressive Insurance. Mastering effective selling techniques and sales approach development, I consistently surpassed sales targets and improved operational efficiency. My strategic focus on achievements and ability to drive accountability led to notable advancements in productivity and customer retention.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
Progressive Insurance
01.2020 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Retention Supervisor
Spectrum
08.2016 - 11.2019
- Implemented process improvements that streamlined case management and improved response times for customer inquiries.
- Enhanced team productivity through regular training sessions, coaching, and performance evaluations.
- Improved overall customer satisfaction by addressing and resolving escalated customer complaints in a timely manner.
- Reported regularly on department metrics, sharing insights with senior management for strategic planning purposes.
Sales Coach
Progressive Insurance
01.2020 - 10.2024
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
- Implemented effective goal-setting processes for individuals and teams, driving accountability and commitment towards meeting targets.
- Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
Education
Business Administration
Angelo State University
San Angelo, TXShoemaker High School
Killeen, TX05.2004
Skills
- Customer Engagement
- Sales presentations
- Effective selling techniques
- Sales Approach Development
Timeline
Sales Supervisor
Progressive Insurance
01.2020 - Current
Sales Coach
Progressive Insurance
01.2020 - 10.2024
Retention Supervisor
Spectrum
08.2016 - 11.2019
Business Administration
Angelo State University
Shoemaker High School
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