Thomas Moran
Seattle,WA
Summary
Detail oriented and organized real estate professional with two years of experience. Subject matter expert in best consumer practices and consistently exceeds quality service standards while being able to generate high self-motivation. Interpersonal work experience burnished by the customer service and real estate tech industry. Eager to leverage analytics skills and business sense to influence others. Strong desire to deliver high-quality outcomes and build relationships that lead to self-success and that of the business.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Pricing Analyst
Zillow Group
Seattle, WA
09.2021 - 11.2021
- Managed personal work order queue within Salesforce to meet daily target goals under Team Lead supervision.
- Accurately valued single-family homes by incorporating data from subject property, neighborhood, recent sales, and other internal data.
- Operated detailed financial models embedded within Excel.
- Occasionally collaborated with market stakeholders through internal messaging platforms to ensure Zillow homes were priced accurately, competitively, fairly, and timely.
- Developed deep understanding of assigned markets by keeping up to date with market research and trends.
- Maintained working knowledge of pricing tools developed by internal partners; provided feedback and recommendations for process and tooling improvements when appropriate.
Zillow Offers Connections Specialist
Zillow Group
Seattle, WA
09.2020 - 09.2021
- Joined the Zillow Offers Connections team to connect prospective sellers with a Zillow Offers Advisor.
- Utilized data from Tableau to present performance trends to team members and management.
- Experienced in coaching new team members and SOP advocate all while remaining a top performer.
- Provided feedback to further improve the ZO connections process and drove our connection rate to 50% with a fail rate of 5%.
- Created a bad information tracker to turn on the lights for team members and management in turn improving our win rates by 10%.
Premier Agent Connections Specialist
Zillow Group
Seattle, WA
12.2019 - 09.2020
- Handled hundreds of calls and text messages a day while maintaining a 75% win rate and providing excellent customer service.
- Developed and refined methods to overcome consumer objections while keeping their best interests in mind.
- Undertook agent escalations using Salesforce and Excel to help streamline and organize the process.
- Participated in Let’s Connect to develop leadership skills and served as Role Captain communicating with Senior Level Management.
Education
Bachelor of Arts - Business Administration and Marketing
University of Washington Bothell
Bothell, WA 03.2016 - 08.2019
Skills
Data analysis
Pricing tool development
Skilled in Salesforce
Interpersonal and written communication
Critical Thinking
Complaint resolution
Key stakeholder relationship building
Creative problem solving
Timeline
Pricing Analyst
Zillow Group
09.2021 - 11.2021
Zillow Offers Connections Specialist
Zillow Group
09.2020 - 09.2021
Premier Agent Connections Specialist
Zillow Group
12.2019 - 09.2020
Bachelor of Arts - Business Administration and Marketing
University of Washington Bothell
03.2016 - 08.2019