Thomas Moran
Acworth,GA
Summary
Dynamic leader with a proven track record of enhancing customer satisfaction and driving sales growth. Skilled in business development and persuasive negotiation, with a keen attention to detail. Excelled in roles requiring the ability to increase revenue and maintain high client retention through exceptional service and strategic marketing efforts.
Overview
15
15
years of professional experience
Work History
Service Technician
AquaGuard Foundation Solutions
03.2023 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations.
Sales Representative
Marietta Toyota
01.2022 - 03.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
BDC Agent
Marietta Toyota
05.2020 - 01.2022
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Developed rapport with customers through attentive listening and personalized service recommendations.
Restaurant Manager, Beer Director
Peach & the Porkchop
01.2015 - 01.2020
- Interviewed, selected, trained and supervised staff.
- Promoted the business through participation in community events.
- Correctly calculated inventory and responsible for ordering all Alcohol.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Server, Food Expo
Aspens Signature Steaks
11.2009 - 01.2015
- Skillfully promoted items on beverage lists and weekly restaurant specials.
- Communicated with other kitchen team members to ensure food was prepared correctly.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Arts - Business Management
Chattahoochee Tech
MariettaSkills
- Passion for customer satisfaction
- Inventory Management
- Marketing and advertising
- Business Development
- Attention to Detail
- Persuasive negotiator
Accomplishments
- Made it on Atlanta Eats and Food Network
- Aired on Beer Guys Radio for food and beer pairing
- Salesman of the month multiple times
Timeline
Service Technician
AquaGuard Foundation Solutions
03.2023 - Current
Sales Representative
Marietta Toyota
01.2022 - 03.2023
BDC Agent
Marietta Toyota
05.2020 - 01.2022
Restaurant Manager, Beer Director
Peach & the Porkchop
01.2015 - 01.2020
Server, Food Expo
Aspens Signature Steaks
11.2009 - 01.2015
Associate of Arts - Business Management
Chattahoochee Tech
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