THOMAS MORGAN
Columbus,Ohio
Summary
PRODUCTION MECHANIC Respected mechanic with experience providing efficient operational support and customer service Highly motivated, results-driven technician with thorough talents in maintenance and management. Expertise in providing helpful customer service and team leadership. History of success ensuring outstanding quality installations and client satisfaction. Strive to maximize customer satisfaction through addressing concerns, scheduling to fit needs of customers, and being a friendly face. Areas of expertise include... Troubleshooting & Prevention Program Planning & Implementation Enforce Guidelines Channel Partner Relationships Customer Service Leadership Skills Operation Management Flexibility & Creativity PLC and ladder logic High Speed sortation equipment
Overview
17
17
years of professional experience
Work History
Engineering Operations Technician
Amazon Web Services
05.2023 - Current
- Responsibilities include but are not limited to facility critical operations, critical electrical equipment troubleshooting and maintenance scheduling (Switchboards, automatic transfer switches, medium voltage gear, EPMS, generators and transformers), controls (relative humidity sensors, temperature sensors, Supervisory Control and Data Acquisition, BMS, analog control circuit testing and troubleshooting) and mechanical repair on evaporative cooling units and generators and troubleshooting, and coordination of vendors and contractors for a fast pace hyperscale build
- Utilizing SCADA to remediate alarms
- I am also part of a regional side project to remediate errors in power topology to keep metrics in the green
- I have also been taking a course through inductive automation for Supervisory Control and Data Acquisition creation and am also studying leet code in python
- Certified through AWS on NFPA 70E Low voltage qualified.
American Signature Inc
04.2018 - Current
- Embodies our values: Adventure Guides, Serve Others and Own It
- Ensures that our customers receive their furniture in perfect working condition
- Unpacks trailer merchandise and store merchandise
- Assists with scanning as needed
- Preps daily pick-up merchandise and the next day’s deliveries
- Assists with staging furniture for customers
- Assists with merchandising the show room floor
- Assists Warehouse Leader with quality assurance
- Pulls merchandise from stock and stages it for delivery
- Miscellaneous duties as assigned.
Maintenance Supervisor
Shasta Beverages Inc
12.2021 - 10.2022
- Supervise, train and cross-train mechanics in all areas of the operation
- Must be able to develop mechanics' skill and/or provide training to further their skill level to improve individual and facility performance
- Practice safe work habits
- Follow proper lock out tag out procedures as required
- Completes all OSHA required training as required and corrects any unsafe conditions as necessary
- Issues discipline as required for unsafe acts
- Responds to calls from line supervisors or operators to repair equipment as needed
- Performs package change-overs on equipment as required
- Schedule preventative maintenance on equipment as required
- Participates daily in meetings and reports maintenance department objectives and opportunities
- Works with Production Manager to analyze downtime data to prevent or minimize recurring issues and improve on process
- Delivers consistent superior product quality by enforcing quality standards; maintaining HACCP and GMP's
- Improves quality results by studying, evaluating, and re-designing processes; implementing changes
- Maximizes equipment operation by developing and scheduling preventive maintenance; organizing change-overs
- Directs, maintains and enforces the safety program for the maintenance department; reviews safety records to uphold standards
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Insures fair, equitable and respectful treatment of all employees
- Other duties as assigned by Plant Manager.
Engineering Supervisor
UPS Plant Engineering Mail Innovations
10.2018 - 10.2021
- Analyzes Industrial Engineering data to understand the parameters of projects and the business need for developing, expanding, or retrofitting conveyor systems
- Assists Project Engineers in presenting design alternatives to the PE Feasibility Committee for their feedback and approval of options
- Generates a set of feasibility drawings for each proposed solution to distribute to region/district stakeholders for their feedback and selection of appropriate conveyor systems
- Generates feasibility cost estimates for each proposed solution to assist region/district stakeholders in their selection of appropriate conveyor systems
- Reviews feasibility cost estimates with Project Engineers to elicit recommendations for making the designs more cost effective
- Generates cost estimates of the final conveyor drawings to assist region/district stakeholders in requesting the allocation of resources from Corporate
- Scans approved project drawings into a PDF format for distribution to the regions/districts, Corporate Coordinators, vendors, and other PE departments
- Archives approved project documents to assist in the design process of future projects and for use in responding to questions that may arise
- Creates compact discs of approved drawing files for the contract group to distribute to bidders
- Manages the design review process of multiple projects to avoid delays in the final construction schedule.
Conveyor Maintenance and Facilities Technician
SDI
09.2017 - 10.2018
- Reassemble machines after the completion of repair or maintenance work
- Start machines and observe mechanical operation to determine efficiency and to detect problems
- Inspect or test damaged machine parts, and mark defective areas or advise supervisors of repair needs
- Lubricate or apply adhesives or other materials to machines, machine parts, or other equipment, according to specified procedures
- Dismantle machines and remove parts for repair, using hand tools, chain falls, jacks, cranes, or hoists
- Record production, repair, and machine maintenance information
- Read work orders and specifications to determine machines and equipment requiring repair or maintenance
- Set up and operate machines, and adjust controls to regulate operations
- Collaborate with other workers to repair or move machines, machine parts, or equipment
- Inventory and requisition machine parts, equipment, and other supplies so that stock can be maintained and replenished.
Customer Service Representative
Pitney Bowes
01.2017 - 09.2017
- Supported customers and addressed their needs and concerns with care and appreciation
- Applied excellent interpersonal skills and active listening to identify and solve dissatisfaction
- Managed long call queues with timeliness and efficiency
- Served as a leader within customer service department
- Trained customer service department, providing in-depth knowledge of products and services.
Production Mechanic
Broadridge Financial Solutions
05.2015 - 01.2017
- Manage tasks pertaining to product installations and improvements; hold accountability for the planning, preparation and performance of equipment upgrades and installations
- Excel in both team-based and independent settings
- Build strong and friendly relationships with customers to encourage repeat business
- Ensure customers are receiving quality care and that service meets company guidelines
- Demonstrated flexibility, working overtime and around needs of customers.
Customer Service Representative
Pitney Bowes
09.2008 - 04.2015
- Supported customers and addressed their needs and concerns with care and appreciation
- Applied excellent interpersonal skills and active listening to identify and solve dissatisfaction
- Managed long call queues with timeliness and efficiency
- Served as a leader within customer service department.
Operator
Citi Cards
10.2006 - 06.2008
- Ensured quality installations within a timely manner
- Worked with team members to maintain machinery and meet service level agreements (SLAs)
- Quickly identified concerns regarding equipment and corresponding solutions
- Supported operations involving scheduling, planning, and customer service.
Education
Bachelor of Science in Business Administration -
COLORADO TECHNICAL UNIVERSITY
Colorado, DenverSkills
- Quantitative skills
- Idea Development and Brainstorming
- Six Sigma Methodologies
- Analytical Thinking
Timeline
Engineering Operations Technician
Amazon Web Services
05.2023 - Current
Maintenance Supervisor
Shasta Beverages Inc
12.2021 - 10.2022
Engineering Supervisor
UPS Plant Engineering Mail Innovations
10.2018 - 10.2021
American Signature Inc
04.2018 - Current
Conveyor Maintenance and Facilities Technician
SDI
09.2017 - 10.2018
Customer Service Representative
Pitney Bowes
01.2017 - 09.2017
Production Mechanic
Broadridge Financial Solutions
05.2015 - 01.2017
Customer Service Representative
Pitney Bowes
09.2008 - 04.2015
Operator
Citi Cards
10.2006 - 06.2008
Bachelor of Science in Business Administration -
COLORADO TECHNICAL UNIVERSITY
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