THOMAS MORRISON III
Richmond
Summary
Dedicated and dependable relationship builder with a strong work ethic and exceptional organizational skills. Proven ability to cultivate and maintain positive connections with clients, colleagues, and stakeholders. Committed to delivering exceptional customer service and exceeding expectations. Adept at multitasking and managing competing priorities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service
Enterprise Rent-A-Car
01.2024 - Current
- Renting out cars
- Help customers with what they need
- Inventory check
- Sales damage waiver
Front Desk Associate
Planet Fitness
03.2020 - 10.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Clean equipments
- Give Gym Tour
- Sign new members up
Customer Service Representative
Poly & Bark
02.2020 - 09.2023
- Provided order updates and tracking information to customers via email and/or phone inquiries
- Responded to live chat and email inquiries while taking upwards of 40-50 inbound calls per day
- Updated warehouse inventory per real-time updates via management or shipping delays from the manufacturer
- Created claims with carriers such as UPS, Fedex, etc when there were damaged or missing orders
- Routed complaints to appropriate personnel
- Collaborated with the warehouse department to ensure timely delivery of orders
- Assisted shipping and receiving department with creating shipping labels and data entry when needed
- Reported defective items to upper management and quality control
- Processed refunds and returns
Caretaker
In Home Supportive Services
01.2020 - 09.2023
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming
- Remained alert to problems or health issues of clients and competently responded
- Developed strong relationships with residents and families, fostering trust and open communication
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Med Tech
- Womb Grooming
- 24/7 at home care
Customer Service Associate
Intex
10.2015 - 02.2020
- Approximately 60-80 inbound calls per day in a call center environment
- Assisted with returns, technical support, and general inquiries about manufacturer warranties
- Educated customers on proper use of product and accessories
- Provided instruction on how to set-up/take down equipment and replacement order tracking updates
- Interacted with customers via live chat, email, and phone correspondence
- Redirected calls to other staff when appropriate
Education
Bachelors - Business Management
Langston University
Langston, OK06.2021
High School -
Somerset High School
Bellflower, CA01.2016
Skills
- Problem Solving
- Computer Literacy
- Data Entry
- Customer Service
- Active Listening
- Multitasking
- Health & Fitness Knowledge
- Attention to detail
- Technical Skills
- Scheduling
- Typing 45 WPM
- Fast learner
Timeline
Customer Service
Enterprise Rent-A-Car
01.2024 - Current
Front Desk Associate
Planet Fitness
03.2020 - 10.2023
Customer Service Representative
Poly & Bark
02.2020 - 09.2023
Caretaker
In Home Supportive Services
01.2020 - 09.2023
Customer Service Associate
Intex
10.2015 - 02.2020
High School -
Somerset High School
Bachelors - Business Management
Langston University
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