Thomas Moses
Webster,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
18
18
years of professional experience
Work History
Phlebotomist
University of Rochester
11.2024 - Current
- Performed venipuncture and capillary punctures with precision to ensure accurate specimen collection.
- Maintained compliance with safety protocols and infection control measures during blood draw procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases
Customer Service
Wegmans Food Markets, Inc
03.2015 - 10.2024
- Delivered exceptional customer service with timely communication and proactive problem solving.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Assisted in inventory management, monitoring stock levels, and reporting shortages or discrepancies to management.
- Assisted in Human Resources related questions and concerns as part of management in departments.
- Assisted in hiring new employees as part of management in departments.
Technical Support Representative
Sutherland Global
11.2013 - 02.2015
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Staff Member/Assistant Manager
Planet Fitness
08.2011 - 08.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Pharmacy Technician
Rite Aid
09.2007 - 04.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Arts - Communications Technology
Monroe Community College
05.2013
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
05.2010
High School Diploma -
West Irondequoit High School
06.2007
Skills
- Customer Service and Communication Skills
- Attention to Detail
- Teamwork and Collaboration
- Computer Skills
- Administrative Support
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
Timeline
Phlebotomist
University of Rochester
11.2024 - Current
Customer Service
Wegmans Food Markets, Inc
03.2015 - 10.2024
Technical Support Representative
Sutherland Global
11.2013 - 02.2015
Staff Member/Assistant Manager
Planet Fitness
08.2011 - 08.2013
Pharmacy Technician
Rite Aid
09.2007 - 04.2011
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
High School Diploma -
West Irondequoit High School
Associate of Arts - Communications Technology
Monroe Community College
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