Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Mott

South Bend,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Executive Team Leader - Guest Experience

Target
12.2022 - Current
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Answered questions about store policies and addressed customer concerns.
  • Created employee schedules to align coverage with forecasted demands.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Led 60 team members in one department.

Food and Beverage Supervisor

Target
02.2021 - 11.2022
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Increased sales in Dairy by 8% in one year.

Guest Service Leader

Target
06.2017 - 02.2021
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Communicated with employees and administered disciplinary action for significant cash discrepancies.
  • Monitored daily business operations to drive peak team performance.
  • Tracked attendance, recorded absences and addressed continual issues to maintain efficiency with fully staffed business.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Sales Floor Manager

Target
08.2016 - 06.2017
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Assisted customers in the electronics department through carefully curated questions.
  • Partnered with operations team to achieve company revenue and profit goals.
  • Trained and supported sales force with closing deals.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.

Assets Protection Team Leader

Target
12.2015 - 08.2016
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Patrolled store departments to check for suspicious activities.
  • Contacted local authorities and apprehended shoplifters.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Maintained secure environment by regularly checking store premises and inspecting security equipment.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.

Sales Floor Team Member

Target
08.2014 - 12.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

High School Diploma -

Mishawaka High School
Mishawaka, IN
06.2014

Skills

  • Business Development
  • Motivational Leadership
  • Staff Management
  • Culture Development
  • Service Scheduling
  • Hospitality and Accommodation
  • Time Management
  • Employee Support
  • Employee Relations
  • Third-Party Collaboration
  • Guest Satisfaction
  • Team Leadership

Timeline

Executive Team Leader - Guest Experience

Target
12.2022 - Current

Food and Beverage Supervisor

Target
02.2021 - 11.2022

Guest Service Leader

Target
06.2017 - 02.2021

Sales Floor Manager

Target
08.2016 - 06.2017

Assets Protection Team Leader

Target
12.2015 - 08.2016

Sales Floor Team Member

Target
08.2014 - 12.2015

High School Diploma -

Mishawaka High School

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Thomas Mott