Thomas Mott

Entrepreneur: Owned and managed Alan R. Mott Agency, specializing in Ocean Marine Insurance.

• Business Management: Oversaw strategic planning, financial management, and regulatory compliance, ensuring consistent growth and profitability over a period of two decades.

• Marine Insurance Expertise: Developed and provided comprehensive insurance solutions for diverse set of clientele.

• Personal Lines: Tailored policies for all types of recreational vessels, ensuring clients received optimal coverage suited to their specific needs.

• Commercial Lines: Provided specialized policies to businesses and individuals in need of mono line marine, or marine package policy’s. Including marinas, boat dealers, marine artisans and commercial vessel operators, which included Hull and Protection and Indemnity, Pollution, Cargo Insurance, Marine Artisans, and Jones Act Coverage.

• Retail and Wholesale Operations: Functioned as both a retail and wholesale agency, selling directly to customers and collaborating with other insurance agencies to manage their marine insurance portfolios, thereby expanding market reach and fostering industry partnerships.

• Underwriting and Policy Development: Assessed risk profiles and underwrote customized marine insurance policies. Partnered with insurance carriers to develop new products, addressing emerging market demands and enhancing the agency’s overall services.

• Client Relations and Negotiation: Cultivated strong relationships with clients and insurance companies. Negotiated favorable terms and coverage options, ensuring client satisfaction and long-term loyalty.

• Claims Management: Directed the claims process from initiation to resolution, providing clients with efficient support while maintaining a high standard of service during critical incidents.

• Marketing and Sales Strategy: Designed and implemented targeted marketing campaigns to promote marine insurance products, including a dedicated website portal. Leveraged industry expertise to educate potential clients, resulting in increased brand awareness and sales growth.

• Team Leadership and Development: Recruited, trained, and managed a team of professionals, fostering a collaborative environment focused on excellence in customer service and operational efficiency.

• Prepared presentations for potential clients describing features and benefits of various merchant service offerings.
• Resolved customer inquiries regarding merchant services products and services.
• Provided guidance to clients on merchant services and credit card processing solutions.
• Identified opportunities for cross-selling additional products and services to existing customers.
• Assisted with the onboarding of new merchants, including verifying customer information and setting up accounts.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Identified and developed new markets for products or services.
• Established new accounts and serviced existing accounts maintaining professional relationships.

• Performed administrative tasks such as filing paperwork, updating databases and generating reports. (1993-1995)
• Conferred with customers by telephone or in person to provide information about policy coverages and exclusions. (1995-2003
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions, including billing, policy changes, and claims questions.(1995-2003)
• Produced business and
• Developed and implemented comprehensive insurance plans for clients according to their individual needs.
• Assessed customer risk levels and recommended appropriate coverage options.
• Contacted underwriters and submitted forms to obtain binder coverage.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.